Thanks for your patience, everyone! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully.
Please let us know if you run into any more trouble in Rise 360!
Hi folks; we're aware of this issue, and we're working to stop the impact. I'm so sorry that it's been bumpy the last couple of days! You can see our status updates here.
Hello, Etiqa Academy LIFT. I'm sorry you're having trouble accessing Rise 360. Please try logging out and closing your web browser. Then, reopen your browser and log back in. Also, please be sure you're using one of these supported web browsers.
Rise 360 - Using chrome - goes offline approx. every 15 min or less. Then it times out and makes me refresh. Happens all day long - although when working in storyline, it never happens!?
36 Replies
I'm experiencing this as well. I hope they get it addressed soon!
Hi there, folks. I'm sorry for the trouble. We're having a look right now, and you can follow our status here!
Me too
Same here
Me too
I am experiencing this too...
Thanks for your patience, everyone! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully.
Please let us know if you run into any more trouble in Rise 360!
Again
Hi folks; we're aware of this issue, and we're working to stop the impact. I'm so sorry that it's been bumpy the last couple of days! You can see our status updates here.
Yes - I am experiencing this as well.
Hi again! Rise 360 is running normally again, and we're closely monitoring. We'll keep you posted if anything changes.
me too. happened just now. its very frustrating. please help me
Hello, Etiqa Academy LIFT. I'm sorry you're having trouble accessing Rise 360. Please try logging out and closing your web browser. Then, reopen your browser and log back in. Also, please be sure you're using one of these supported web browsers.
Let me know if that resolves it!
Hello everyone, I am experiencing this as well right now. Can anyone help? Thank you!
Hi there, Anna. Using a supported browser, can you please log out, refresh, and log back into Rise 360 here?
If that doesn't work, let us know by clicking here and we'll get some additional details from you to help better!
I am having the same issue in both Chrome and Edge
Hi Lyn! Happy to help you here.
First, be sure you're using a supported browser. Then please log out, refresh, and log back into Rise 360 here.
If that doesn't work, let us know by clicking here and we'll work with you one-on-one to sort this out!
Rise 360 - Using chrome - goes offline approx. every 15 min or less. Then it times out and makes me refresh. Happens all day long - although when working in storyline, it never happens!?
Hi Cheryl,
I am sorry that you are experiencing this. Can you try the following?
1. Make sure your browser is fully updated.
2. Clear your browser's cache.
3. Restart your computer.
If you are still experiencing the issue, please reach out to our support engineers here, and they will look into this more.
I am having this problem today 20-01-2022
I am also have this problem today 20-01-2022
I am having this problem today 20-01-2022 2pm AEST
It's happening to me as well and it sucks! I am working on a project with a tight deadline. I googled and this has happened before.
I am experiencing this too !! Since last night. Need to finish the course for a submission with looming deadline!!
It is working now !! Wasted my 2.5 hours...