We have a microlearning module built in Rise, exported as SCORM and embedded in Moodle. It contains a few YouTube videos. When we open the SCORM in Moodle, the videos are taking up to 1 minute to load. They also load very slowly when testing in Scorm Cloud. There is no error message, and the videos *do* eventually load, but it takes an age.
Any ideas why this is happening and how to fix it?
Good call on testing in SCORM Cloud! This lets us know that the issue isn't isolated to a specific LMS. I opened a support case on your behalf so we can get you in touch with our support team. Please be on the lookout for an email from them containing instructions on how you can share your Rise 360 course with us so we can take a closer look at what's happening.
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Hello Andrew,
Good call on testing in SCORM Cloud! This lets us know that the issue isn't isolated to a specific LMS. I opened a support case on your behalf so we can get you in touch with our support team. Please be on the lookout for an email from them containing instructions on how you can share your Rise 360 course with us so we can take a closer look at what's happening.