Black bars on sides of video

Is that in preview mode? I notice that if I test the responsive player in preview mode it may produce a slight outline around the video. However, when I look at the published version I don't get it on any of the devices.

Hi Sara - thanks for the response. This issue occurs in the web export of the video as well. I'm using the latest version of Google Chrome to view the output.

Hi, Jordan. Thanks for bringing this to our attention!

I'm having trouble recreating the issue, so I'll need your help. Mind sharing the video file along with your course's output link with us? We'll take a look into what might be causing those black lines and share our findings with you. Need to share those details privately? You got it ..here's where! ☺️

Hi,

I'm having the same issue. The difference is, this problem appears on Microsoft Edge and Internet Explorer. Google Chrome works fine. And it appears only when the browser window is zoomed. The video is also 16:9.

Any news on this topic?

Hi Rita,

In general, we don’t recommend zooming your browser. Does it work if your browser zoom is set to 100%?

Hi Allison, 

I'm facing the same problem as Jordan - but depending on what I do, the bars slightly change.
I made a video using Storyline's step by step recording and exported it as a video, then inserted into Rise.
In Rise's editing mode, I get a a black bar in the left. If I export my couse to web, the bar switches to the right side. If I publish it in our LMS, I get bars on both sides.

Like Jordan said, it's still working, but it looks sloppy...

I'm in Chrome, zoom 100%.

Hi Ina,

Happy to help you investigate this!

First, what were the dimensions of the Storyline slide size? 

Next, did you notice the width of the black bars would change if you adjust the browser size by clicking-and-dragging the edge of the browser window?

Hi Alyssa,

the Storyline slide size is 1280 x 720.

And yes, the bars change when I adjust the browser size. It's different every time in editig mode. In the published version in our LMS, the bars disappear in full screen mode (we embed Rise courses so normally they aren't full screen) and if I decrease browser width.

Hi Ina,

Thanks for those details! With a 1280 x 720 slide size, your aspect ratio is 16:9. That's what we recommend for widescreen monitors.

If the black bars appear when you change the browser size, that means the browser window ratio is not 16:9. The black bars disappear in fullscreen mode likely because your monitor is widescreen. 

Hi Alyssa,

I see - thanks for explaining!