articulate 360 teams
270 TopicsThe expand/collapse down-arrow icon (triangle)
Hi Storyline Heroes Team, I am currently using the Classic Player in Storyline 360 and am facing an issue with the Player Menu. When I expand a menu section, the child items are displayed correctly. However, the expand/collapse down-arrow icon (triangle) for one of the menu items disappears after I click or open the menu. The issue occurs in both: Storyline 360 Preview Published output The menu hierarchy and child items are working correctly; only the expand/collapse arrow icon disappears. I have already tried the following: Checked and shortened the menu titles Checked the menu hierarchy and nested levels Tested the issue in both Preview and published output Unfortunately, the issue still persists. I am currently using the Classic Player. Could you please let me know whether this is a known issue with the Classic Player in Storyline 360 or if there is any workaround to resolve it? I have attached screenshots showing the issue for your reference. Thank you for your support.Solved59Views0likes5CommentsRise Folder Permissions
Hello - I have noticed something odd about how Rise sets permissions and am wondering if there is a fix for it. I am the owner of a team folder and I have assigned 2 team members as managers. When either of those team members creates a new subfolder and files within that, the other team member automatically inherits the "manager status" I gave them for the parent folder. However, I only get editor status, even though I own the parent folder. Can someone from Articulate advise as to whether there is a solution for this? Ideally I too should inherit manager status of subfolders and files within my own parent folder... At the moment, I need to be manually assigned as a manager for each new sub folder AND each new course within (making me manager of the sub folder doesn't automatically make me a manager of the courses within).13Views0likes0CommentsContinue button is not working while in Review 360
July 29, 2026 Hello. I am working on a project and I noticed that the continue button is not working. I have 2 topics in one lesson that I needed to separate using the continue button -- locked it to make sure my learners completes the first topic. I went ahead and published for the review 360 and for some odd reason, the continue button remains blocked and I can navigate through both topics without it being unblocked. I am sharing an image for reference. Take note, this is the 10th version I have published when I got this error. All previous versions are working well. Thanks!Solved254Views3likes15CommentsHow to Send Correct Response Data to Workday LMS from Radio Button Questions?
I have a quiz using radio button free form questions. The report in Workday currently is missing the correct answer data. It only shows which response the user picked. How do I write a javascript or use the send xAPI statement trigger to send this info to LMS? Thank you!80Views0likes5CommentsCan we have access to a published rise course (SCORM package)and edit it?
Hi everyone, I have two questions regarding Rise: Published Rise courses (SCORM packages) Can we import a published Rise course (SCORM package) and edit it in Rise? I noticed there is an Upload a File option in Rise; however, when I try to upload the SCORM ZIP file, I receive an error. Has anyone successfully done this, or is there another method for editing content from a published Rise course? Cross-organization collaboration If a Rise course is created in one organization's Articulate 360 environment, is it possible to add a collaborator from another organization and allow that person to edit the course? Alternatively, can a Rise course be shared or transferred between organizations while preserving editing capabilities? Thanks in advance for your input!59Views0likes2CommentsImported Video Audio Issues
Hi all, This is my first time actually asking on here, so hopefully I use the right terminology, forgive me if not. I also cannot upload the module due to content privacy. I have imported an intro video made in Synthesia into mt Articulate 360 Storyline module - I have done this 100s of times - but not sure if it is since an update, but now when the video auto plays it fades in narration so misses the first word or two before it becomes audible. There is no transition or a fade animation on the video. Like I say, nothing I haven't done a hundred times before. I have also added in a delay to the audio - first a 2 second one, then in increments of half a second up to 5 seconds, but no matter what it still fades in the first part of the audio regardless of pause before the character speaks. In articulate preview it is fine, the audio starts on que - but when published to review it happens. I have not uploaded to the LMS and tested, but that is company reasons (we don't have a live environment sandpit so to speak). Has anyone else had this happen? Is there a work around? Or will there be a fix if it is a bug? Thanks all in advance.45Views0likes3CommentsPersistent Installation Failure for Storyline 360
I have already opened a formal support ticket, but I wanted to see if anyone in the community has encountered this specific issue before. I am experiencing persistent errors when attempting to install Storyline 360 (with admin privileges) following a full reinstallation of the Articulate 360 suite. My initial issue was a broken shortcut error, which prompted a complete uninstall and cleanup. Despite running the official Articulate cleanup .bat file, restarting my machine, and verifying that I have the latest Visual C++ and .NET runtimes installed, I am still unable to complete the Storyline 360 installation. I have attached screenshots showing the specific error details. I am under a tight deadline for a project due next week, so any advice or troubleshooting suggestions you could provide would be greatly appreciated. Thank you!106Views0likes4CommentsSearch functionality for unassigned trigger.
At present, we are required to manually inspect each page and layer for any unassigned triggers, which is a labor-intensive process and prone to oversight. This method is not only time-consuming but also increases the likelihood that some unassigned triggers may go unnoticed. There are instances when triggers remain unassigned due to various reasons, such as moving or reusing slides, or other operational factors. This can lead to significant functionality errors, which could impact the overall performance. To streamline this process and reduce the risk of errors, it would be highly advantageous to implement a search functionality specifically designed to identify and highlight unassigned triggers.161Views3likes2CommentsSlider Bug
Hey everyone! I'm making a slider interaction with two separate sliders that will populate variables on a page. Slider one (the hand on the wrench) seems to work just fine, but slider two (the weight on the rectangle) will automatically move the hand on the wrench to a new position whenever it is moved. I do not want the hand to be moved by the weight. What bug caused this and how to I fix it? I've looked at the triggers and played with reordering them to no avail. UPDATE Was able to resolve it by using separate variables set equal to the slider variables. :) Thank you for your help!Solved87Views0likes8Comments