articulate 360 teams

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Accessing EU and US regions
I have a question regarding the two regions that Articulate operates with. Most of my clients are under the Articulate 360 US region. However, I recently was added to a client's Team that operates under the EU region. This client is currently activated on a TRIAL basis. My question is: Once the 'EU' client purchases their Articulate 360 license, can I remain on their team, even though my primary Articulate 360 license operates under the US region, and is affiliated with a different Team? Many thanks in advance!
DeanCutler
8 hours ago Place Discuss Articulate Products
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Articulate 360: Mastering Permissions and Tasks in Articulate Platforms
This guide is your comprehensive resource for understanding and implementing permissions across Articulate platforms, including Articulate 360 Teams, Reach 360, and Review 360. It will help you: Distinguish between free and paid permissions Assign permissions strategically for optimal collaboration and security Streamline team onboarding with step-by-step task recommendations With the right permissions in place, your team will be ready to deliver exceptional learning experiences faster and with greater confidence. Let’s get started! Free Permissions Free permissions—those that don’t use a license on a subscription—are limited to administrative oversight or reviewing tasks. They can’t create or edit courses. The following list shows the free permissions on each platform: Articulate 360 Teams—Account Owner, Primary Admin, 360 Admin, Group Manager Reach 360—Admin, Manager, Reporter Review 360—Reviewers (with or without an Articulate ID) Note: Except for subscriptions purchased through global resellers and distributors, account owners are also assigned primary admin permissions. Platform-Specific Permissions and Tasks These are the permissions and tasks available across Articulate 360 Teams, Reach 360, and Review 360. Articulate 360 Teams Account Owner—Purchases the subscription and is responsible for key administrative tasks, such as: Billing management, including updating payment methods and making billing decisions (if purchased through a global reseller, contact the reseller directly for billing management) Purchasing additional seats for the team Primary Admin—Manages creators, groups, and admins, including overseeing all team members and organizational settings, including: Enabling or disabling Articulate AI services Changing the Reach 360 URL Enabling single sign-on (SSO) for learners Note: The primary admin can serve as an admin for multiple teams but can only be a user on one team. The primary admin must have a creator license if they want to create content. 360 Admin—Manages all creators, groups, and admins, including Reach admins. They do not consume a creator license by default. If assigned a license, they can also manage Storyline team slides and rename and delete shared Rise 360 block templates. Group Manager— Manages creators within specific groups. They do not consume a creator license by default. If assigned a license, they can also manage Storyline team slides and rename and delete shared Rise 360 block templates. Creator—Creates courses and collaborates on projects using Articulate 360 apps like Storyline 360 and Rise 360. Each creator must be assigned a license. Note: Creators may have different collaborative roles within the various Articulate 360 apps. Reach 360 Primary Admin—The same as the Articulate 360 Teams account owner. They manage billing and have full admin rights. Admin—Manages all learners and training settings and has access to the Learn, Manage, and Analyze tabs. Manager—Manages assigned groups. They can invite learners, remove group members, assign training, and view reports for their groups. Reporter—Accesses automatically generated metrics for specific groups or the entire account, as assigned. Learner—Participates in assigned training and has access to the Learn tab. Note: Reach 360 has two available plans: Reach Starter, included in the price of Articulate 360 for up to 300 active learners per annual term Reach Pro, a paid upgrade for 301 or more active learners per annual term Review 360 Content Owner—Uploads content and has full control over the Review item. They must have a paid seat. Editor (in team folders)—Manages shared team folders and items but can’t delete, move, or change their permissions. They must have a paid seat in the same team subscription. Reviewer (with an Articulate ID)—Reads, posts, edits, resolves, and deletes their own comments. They can also access additional Review features. They do not need a paid seat. Reviewer (without an Articulate ID)—Reads and posts comments, inserts emojis, @mentions other reviewers, and adds attachments. They do not need a paid seat. Recommendations for Assigning Permissions When assigning permissions, we recommend following these five steps in order: Assign Administrators First. Begin with the Account Owner and Primary Admin to configure account settings and manage initial setup. Delegate Management. Assign Articulate 360 Teams Group Admin or Reach 360 Manager permissions to individuals who lead specific groups or teams. Enable Collaboration. Assign Articulate 360 Teams Creator permissions to content creators and collaborators. Add Learners. Assign Reach 360 Learners once content and training environments are set up. Use Reviewers Strategically. Assign Review 360 Reviewer permissions to stakeholders for content feedback. Here are ways to invite reviewers. Learn More To learn more, please see the following user guide articles: Articulate 360 Teams: Roles and Permissions Reach 360: Understanding User Permissions and Roles Review 360: Understand Tasks and Permissions Rise.com: Manage User Roles and Permissions
AnthonyKarcz
8 hours ago Place User Guides
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Unable to access my Articulate 360 account
Hi, I'm having trouble accessing my Articulate 360 account. Every time I try to log in, I get an error message, and as a result, I can’t use any of the applications included in the suite. Could you please help me resolve this issue? Thank you in advance
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JuditRdm
3 days ago Place Discuss Articulate Products
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Why are your support services so disgustingly bad!
I have so many issues with your support services but let's start with the following 3: You don't update your status reports truthfully or in a timely fashion. You don't make support readily available. I have been unable to contact anyone for support despite my company having a Teams account. I could not locate the live chat function! It takes in excess of 6 years for you to date some of the most basic feature requests. I'm fuming today because your servers have been down or something like that and I have not been able to log in for hours. However, the worst thing is that I wasted hours trying to fix this and wasted the time of my IT support because your status updates said there was nothing wrong at your end. I had to find a third party status monitor to discover that you were having issues!!!! The worst thing is that all of your support is locked behind the login (or so I thought being unable to find the live chart function) so I could bnot access the support because I could not log in!!!!
TerryFreelan888
4 days ago Place Discuss Articulate Products
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Articulate 360 Teams: Reactivating or Replacing a Lapsed Subscription
If your Articulate 360 Teams subscription lapses, you could lose access to personal and shared content. The good news is that if you reach out to success@articulate.com within 60 days, you can reactivate a lapsed subscription and easily regain access to your content. However, if you miss the 60-day window, you’ll need to replace your previous subscription with a new one. Read on to learn what happens to your team members and content in both scenarios and how to get help. Reactivate Your Subscription Within 60 Days Replace Your Subscription Has it been six months or more since your subscription lapsed? To comply with privacy regulations, Articulate deletes customer data and content six months after a subscription ends. Data and content can't be retrieved after that point. For more information, please review Section 12 of our terms of service. Reactivate Your Subscription Within 60 Days To restart your service and regain access to your content, reach out to success@articulate.com within 60 days of your subscription lapsing. We can help you reinstate your existing subscription. You'll keep all your personal and shared Rise 360 and Review 360 content, including the folder structure, with no need for any content transfers. Replace Your Subscription If your subscription lapsed more than 60 days ago, you’ll need to start a brand-new subscription. Visit the Articulate Pricing Page to purchase the licenses you want, and then contact Sales at sales@articulate.com to help you transfer all team members and their content to the new subscription. Keep reading to learn more about how the process works. How to Request a Transfer to the New Subscription What to Expect How to Request a Transfer to the New Subscription Here's how to request a transfer to the new subscription from the lapsed one: Find the subscription number for the lapsed subscription by referencing past order confirmations or renewal notification emails. (If you can't find the subscription number, reach out anyway. We'll do our best to get you set up.) Determine which previous creators will join the new subscription. Contact Sales at sales@articulate.com to share the information from steps 1 and 2. What to Expect Here's what your team members can expect for their user accounts, local project files, online personal content, and online shared content when they join the new subscription after the transfer is done. User Accounts Team members will have the same Articulate IDs (email addresses), passwords, and online content that they had before the lapse. Local Content Storyline 360, Studio 360, Replay 360, and Peek 360 projects saved on users' local computers stay there. Team members can access those files again once they join the new subscription. Online Personal Content We'll transfer the Rise 360 content and Review 360 items in each team member's personal folders to the new team. Personal content is associated with a user's Articulate ID, so team members will have access to all their content and keep assigned collaborator permissions when the transfer is complete. Online Shared Content We'll transfer all shared content from the lapsed subscription to the new one, including: Rise 360 content in team folders Rise 360 shared block templates Rise 360 shared question banks Storyline 360 shared team slides Review 360 items in team folders Team members will have access to the same shared content as they did before the transfer. Reach 360 We’ll manually transfer the users, groups, reports, and content contained in your lapsed Reach 360 instance to your new subscription. Please note that there may be a delay between the activation of your new subscription and the transfer. Since the original data overwrites any data in your new Reach 360 instance, we recommend waiting until you have confirmation of a successful transfer. I manually added users to a new subscription, and now they can't find their shared content. What do I do? No problem! If you started the reactivation process on your own, we can still help you transfer the shared content to the new subscription. Contact our support team to get started.
KatieRiggio
8 days ago Place User Guides
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BuddyBar 2.0 – now with unlimited colors, drag-to-reorder, and template sharing!
I just wanted to let everyone know that I've updated my BuddyBar Chrome extension to version 2.0! Here’s what’s new: Unlimited color swatches (no more 3-color limit) Drag-and-drop reordering Import/export templates to share with your team Swatch naming New Overflow panel to deal with unlimited colors. Thank you again to all who gave feedback on the first version! IF you would like to check it out here is the website: https://buddybar.io I hope it helps you out while creating your rise courses!
ixLoc
12 days ago Place Discuss Articulate Products
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Resume Prompt Missing After Quiz Completion in Storyline 360 Module
I have a module built in Storyline 360 that includes a final quiz with a results page. I'm currently testing the module in SCORM Cloud. When I close the module and reopen it, I’m prompted to either resume or restart, which is expected since I enabled that option in the Storyline player. However, after completing the final quiz and reaching the results page, I closed the module and reopened it — and this time, it started from the beginning without asking whether I wanted to resume. Why is this happening? Is there a workaround or setting that ensures the resume/restart prompt always appears, even after completing the quiz?
ArtPyxi-a7b234b
15 days ago Place Discuss Articulate Products
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Articulate 360 Team Analytics
In the Articulate Team administration site there is an option to download seat information, including the last login time for each seat. Is there any other analytics data?
DaveGale
17 days ago Place Discuss Articulate Products
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Randomizing Question Draw Slides
Afternoon! Very new to Articulate having trouble finding an answer. I want to create a quiz that pulls a certain number of questions for each Learning Objective (LO). I’ve used question banks to create the pool of questions for each LO. Each LO has a draw slide telling to pull the # of random questions from the bank. However, the questions are always in the same order of the draw slides. Is there a way to set a quiz where I can say pull 1 of these 2 LO, pull 3 of these 6 LO, 2 of these 8 LO, etc but those pulls among question banks also be randomized? I want to truly randomized quiz but I still need to be able to tell it how many of each question set to pull from.
Shanna82
22 days ago Place Discuss Articulate Products
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Feedback Masters
I have been working with Storyline for several years and have not been add a quiz for most of those years. Now I'm adding quiz's and I'm having some issues. My feedback layers are not following the masters. For my incorrect layer the font size is different is some. I changed to font to something crazy just to see if it would change and it did. But the size didn't change. I need to go into each layer and change it. No global change for the font size. I have a master that doesn't show in any feedback layer or slide. I changed the background and added a person to make it stand out like it was suggested in a post the other day, but I still can't find it to remove it. I know one of you great people out there can help with this situation.
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EricSchaffer-d1
23 days ago Place Discuss Articulate Products
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