"Interesting. I'm sure I have changed the file names before (our translation dept. gives their documents a job number) and it worked OK.  ..."

"Didn't work after creating a new .story file. Here's my current file and word doc."

"Thanks Alyssa. I would rather not post it publicly so I will send it to the support engineers."

"Hi Alyssa, It is inconsistent both in Preview and published in the LMS sandbox. Barb"