"Hi Lauren, Thank you for your quick response. I followed the Support Engineers link you provided and privately attached my file. Th..."

"ok, that makes sense now. Thank you for explaining this so well! Appreciate your help! Carol "

"Yes, they are able to complete it again. I was thinking of doing that to see what kind of results we get this time. "

"Hi Brian, Thank you for the suggestions. I checked with the users and none of those instances you list occurred during the assessme..."

"Hi Brian, Any suggestions? Should I change to Complete/Incomplete? Thank you, Carol"

"Hi Brian, I have it as Passed/Failed"