Crystal Horn
Crystal Horn Staff
Customer Happiness Specialist at Articulate
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Crystal Horn replied to the discussion Changing the colour of name of a quote
"Hi Desk 1! Give the browser a refresh, and make sure you're working in a supported one, too. Let us know if you're still having trou..."
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Crystal Horn replied to the discussion Right to left language In Rise
"Hi there, Vipin. No updates at this time."
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Crystal Horn replied to the discussion drag and drop issue with grouping object
"Hi there, Jennifer. To shed some light on what's happening in this setup (no pun intended), the trigger to reveal the layers is just appl..."
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Crystal Horn replied to the discussion Blurry screen recordings
"Thanks for those details, Ina. I see that we were able to do a screen sharing session and discovered that using a lower screen resolution..."
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Crystal Horn replied to the discussion Custom/Free drag and drop - shapes hiding
"Hi there, Scott. I'd like to have a closer look at your setup since I can't recreate this behavior on my end. You can share it ..."
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Crystal Horn replied to the discussion Text Disappearing
"Hi Dan. Thanks for those details. We're going to work through this with you one-on-one. Be on the lookout for an email from my team!"
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Crystal Horn replied to the discussion Rise Export
"Hi there, Prakesh. You can follow the same instructions here. When your zip file is downloaded onto your Mac, double-click it to extract ..."
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"Hi there, Elena. I'm seeing this behavior on iPhones as well. This article describes the data and character limits for the sort..."
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"Hi there, Alexander. I'm glad you're loving those new variables! Storyline 360 sends this quiz data, including completion and success sta..."
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"Hi Ben! Michael's got it here. The slide content in Storyline 360 is not responsive, but the player is. We don't shift the content on you..."
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Crystal Horn replied to the discussion Articulate Replay
"Hi Joshua! Replay 1 is a separate application that allows you to record, edit and enhance screencasts with webcam. Here's how to install ..."
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"Hi there, Kevin! Thanks for sharing your workflow, here. I'm glad you said "shamelessly;" the E-Learning Heroes Community is all about sh..."
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Crystal Horn replied to the discussion video Publishing problem on Storyline 360
"Hi there, Diaa. The best way for us to find out why that publishing is taking so long would be to have a look at your file. With your per..."
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Crystal Horn replied to the discussion Engage Interation
"Hi there, Sonia. Welcome to Articulate! Let me see how I can help you have a smooth experience moving forward! It sounds like you're havi..."
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"Hi there, Kim. I created a case from this information so our team can have a closer look at your file structure and make sure you do..."
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"Hi there, Christophe. I'm not seeing the same behavior in Storyline 3. You can test my example file here. Let me know if you are seeing a..."
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Crystal Horn replied to the discussion Choppy Audio
"Hi Kari. Thanks for confirming those details. I've opened a case with my team so we can have a closer look. You'll get a confirmation ema..."
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Crystal Horn replied to the discussion Issue with file names in published output
"Hi there, Scott. I see the same thing in published output that includes web objects and videos inserted from a website. I'm sorry this is..."
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Crystal Horn replied to the discussion Storyline 360 Not Publishing to Review
"Hi there, Cameo. Let's try a few tactics, and if they don't work, you have access to priority support here. Reboot, and sign out and bac..."
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Crystal Horn replied to the discussion Why is Storyline Crashing?
"Hi Megan. I've opened a priority support case for you since you have an Articulate 360 Team subscription. You'll get an email from us wit..."
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Crystal Horn replied to the discussion Rise Course in Basecamp
"Thanks for confirming, Phil and Matt! Kandice, you can check out Tom's blog post about using Amazon S3."
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Crystal Horn replied to the discussion HEX color code for Rise process block
"You're right, the process block is built differently than other blocks, and the feature that allows you to change the background col..."
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Crystal Horn replied to the discussion Adding audio in Rise
"Hey there, everyone. We've been listening to your experiences and wanted to share an update about automatically playing audio in Rise 360..."
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Crystal Horn replied to the discussion Adding Music / Sound to Rise
"Hey there, everyone. We've been listening to your experiences and wanted to share an update about automatically playing audio in Rise 360..."
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Crystal Horn replied to the discussion Insert PDF into Rise
"Sure thing, Penny. You can upload your PDF to your web server, or if you don't have one, you can use a service like Amazon S3. Grab ..."