Crystal Horn
Crystal Horn Staff
Customer Happiness Specialist at Articulate
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Crystal Horn replied to the discussion Layer timeline doesn't pause with trigger
"Hi there, Michael. If this change happened just with the last update, it sounds buggy. I'd like to test, however, so I can confirm. Can y..."
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"Hi there, Les. If doing a repair doesn't help, let us know so we can have a closer look!"
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Crystal Horn replied to the discussion Lining up quiz answer with the choice box
"Hi there, Janean. Let me grab some details so I can help: What question type are you using? Did you resize any of the question or ans..."
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Crystal Horn replied to the discussion Add ins on PP
"Hi, Tom. It sounds like you aren't able to enable the Presenter 360 add-in for PowerPoint. If the steps in that article aren't working fo..."
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Crystal Horn replied to the discussion Blurry text and images during preview
"Hi there, Dorothy. Thank you so much for your details – I'm adding them to our report of this issue. Since you've posted in this discussi..."
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"Hi Jim! I couldn't reproduce this behavior from updating from build 26 to build 27 in Storyline 360. I've opened a case with my team for ..."
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Crystal Horn replied to the discussion Windows 10 IE Edge problems
"Hello Vladimir! I don't see that we have any reported issues with the Storyline 360 Next button in Edge. Could we have a closer look? You..."
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"Thanks for sharing, Fazzi Associates! I'll log your request."
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Crystal Horn replied to the discussion Pre-test and Posttest in One Course
"Thanks for sharing, Kennth!"
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Crystal Horn replied to the discussion What we’re doing about Flash
"Hi there, Sam. Is your SWF content interactive, or does it play like a movie? If your Flash media is a movie that requires no interaction..."
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Crystal Horn replied to the discussion Unable to save the project
"Thanks for those details, Gillian. We recommend creating, editing and publishing your Storyline files to the local C: drive for the best ..."
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"Hi there, Joe. We use this process to troubleshoot LMS issues in SCORM Cloud. If you'd like help comparing performance in that platform,..."
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"Hi there, Amber. I'm sorry you're seeing inconsistency with your Notes formatting with embedded interactions. We have two issues document..."
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Crystal Horn replied to the discussion Web-object is not loading
"Hi there, Sivakumar. I'm sorry you're seeing some inconsistency with trying to embed a video in the course description field. Even though..."
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Crystal Horn replied to the discussion Image Quality
"Hi there, Indrani. Here's what I'm seeing with your output: The HTML5 output of Storyline 2 is supported only in Chrome, and it appear..."
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Crystal Horn replied to the discussion Browser Screen Flashes Between Slides
"Hi there, Joseph. Thank you for checking in and sharing your case with my team. It looks like you're experiencing a flicker between scree..."
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Crystal Horn replied to the discussion Replay Button on Seekbar Not Working
"Hi there, Amy. I see that Cleo is having a look at your file; thanks for submitting it! I made some notes on your case about the submit b..."
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"Hi there, Ramos. I don't have an update on the Storyline 2 bug with drag-and-drop interactions on certain iOS mobile devices. We've been..."
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Crystal Horn replied to the discussion Image link in Rise
"Hi everyone, Hearing your input on this feature request has been valuable. I want to be sure we capture exactly what you have in mind fo..."
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Crystal Horn replied to the discussion Exporting Rise Course(s) to eBook
"Hi there, Lowri. Rise 360 includes the option to export to PDF to help with review and compliance requirements. There isn't an e-book ex..."
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"Hi there, Hasan! Thanks for sharing your output. Some browsers are requiring interaction with the content before media will automaticall..."
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Crystal Horn replied to the discussion storyline 3 seekbar
"Hi there, Heather. The conditional seekbar is a new feature for Storyline 360! I'm sorry we overlooked this discussion in our updates. T..."
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Crystal Horn replied to the discussion storyline 3 crashing
"Hi Adriana. I've opened a case for you with our support team. I hope we can make using Storyline 3 a better experience for you! If this ..."
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Crystal Horn replied to the discussion Modern Player for Articulate Studio 360
"Hi Patrick. Noted! And thanks for joining the Articulate 360 family. In PowerPoint, you can access your Presenter 360 tools using the tab..."
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"Awesome - I see Pete is testing your file. You're in good hands!"