Crystal Horn
Crystal Horn Staff
Manager of Rise Happiness at Articulate
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Crystal Horn replied to the discussion Japanese Fonts display wrong RISE
"Hello Ignacio! I'd love for us to have a closer look with you. You can share a link to your course and, if possible, your font package fo..."
  • 1 day ago09/23/22 at 7:58 pm (UTC)
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"Hi there, Steven! I used the Share link for my sample course to test out limited retries when that feedback option is enabled. I wasn't a..."
  • 1 day ago09/23/22 at 4:32 pm (UTC)
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Crystal Horn replied to the discussion Disappointed in Latest Update
"Hi Jennifer! I'm popping in to confirm we have you tracked for the request to export Rise.com reports to PDF. There were some different r..."
  • 1 day ago09/23/22 at 3:37 pm (UTC)
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"Hi Garrett, I'm sorry I don't have an update on text limitations with sorting cards. For your mobile users, you could consider adding a n..."
  • 1 day ago09/23/22 at 3:26 pm (UTC)
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Crystal Horn replied to the discussion Teams Transfer
"Hi Michele, Each author's content is connected to their Articulate ID (email). In order to keep your content, two things have to happen: ..."
  • 1 day ago09/23/22 at 1:12 pm (UTC)
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Crystal Horn replied to the discussion question bank locks up
"Hi there, Paul. I'm sorry we missed this post in E-Learning Heroes! I see that you opened a case with us, and you found that recreating t..."
  • 5 days ago09/20/22 at 12:41 pm (UTC)
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"Hi there, Kevin. You should be able to adjust whether the sidebar opens by default or remains closed by default (not completely disabled)..."
  • 5 days ago09/19/22 at 3:17 pm (UTC)
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Crystal Horn replied to the discussion Is 360.articulate.com down?
"Hi there, Gabrielle, Let us know if you're still stuck by submitting a case here. We'll be happy to work with you!"
  • 5 days ago09/19/22 at 2:02 pm (UTC)
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Crystal Horn replied to the discussion Cover Page Font
"Hey folks. We're still investigating this behavior, and we'll keep this discussion updated!"
  • 5 days ago09/19/22 at 1:57 pm (UTC)
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Crystal Horn replied to the discussion Cover Page Font
"Hey folks. We're still investigating this behavior, and we'll keep this discussion updated!"
  • 5 days ago09/19/22 at 1:56 pm (UTC)
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"Hi there! I'm sorry for this hiccup. We saw that a bug in a recent Google Chrome (and Microsoft Edge) version was causing an issue with v..."
  • 12 days ago09/12/22 at 3:41 pm (UTC)
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Crystal Horn replied to the discussion New Feature in Rise 360: Question Banks
"Hi there, Patrik and Barbara. For knowledge check blocks, you'll only be able to draw a single random question at a time. Each question w..."
  • 12 days ago09/12/22 at 3:39 pm (UTC)
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"Hello, Yotam! Rise 360 doesn't have a native way of pulling in external variables, and any changes you make to the published output can't..."
  • 12 days ago09/12/22 at 3:30 pm (UTC)
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Crystal Horn replied to the discussion Full screen button
"Hey Ashley! I'm sorry we missed updating you here. We don't have plans in the near future to add an option to force full screen for Story..."
  • 16 days ago09/09/22 at 12:41 pm (UTC)
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"Hello, Hervé! I have a few questions for you to help determine the cause: Is your course hosted in an LMS? Have you made any updates to ..."
  • 17 days ago09/07/22 at 4:56 pm (UTC)
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"Hey everyone! We fixed this issue where questions couldn’t be added to question banks from quizzes when all your question banks were in f..."
  • 17 days ago09/07/22 at 2:19 pm (UTC)
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"Hi there, Nisha. We fixed this issue where questions couldn’t be added to question banks from quizzes when all your question banks were i..."
  • 17 days ago09/07/22 at 2:18 pm (UTC)
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"Hi there - for individual subs, we found that if you have all of your question banks in folders, the "add to question bank" option will b..."
  • 29 days ago08/26/22 at 8:12 pm (UTC)
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Crystal Horn replied to the discussion Essay Style Questions
"Hi, Geerte. We haven't said "no" to this feature request, but it's unlikely to be developed before the end of this year. We have this dis..."
  • 29 days ago08/26/22 at 5:45 pm (UTC)
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Crystal Horn replied to the discussion Text with color applied "clickable"?
"Hi there, Jennifer. After a little more research, I found out that NVDA screen reader has an issue with reading "clickable" for certain t..."
  • 29 days ago08/26/22 at 5:40 pm (UTC)
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"Hi there, Bobby. I hope you were able to find a solution on your end! That error looks like it comes from your hosting site, and it shoul..."
  • 29 days ago08/26/22 at 5:33 pm (UTC)
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Crystal Horn replied to the discussion Rise Real Content Videos | Where to buy
"Hi Moni! I'll defer to the community on where they source their professional video content. The videos in Rise 360 courses are profession..."
  • 29 days ago08/26/22 at 5:31 pm (UTC)
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"Hi Andrew and Mary! I wasn't able to reproduce the picture-in-picture behavior. Your screenshot is from the editing window; are you seein..."
  • 29 days ago08/26/22 at 5:22 pm (UTC)
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"Hey there, Wendy. You can't export data about who has viewed your content in Review 360, either. Have you thought about using SCORM Cloud..."
  • 29 days ago08/26/22 at 5:17 pm (UTC)
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"Hi there, Paul. The courses that include video in several lessons will definitely be larger in size - the bulk of it comes from the video..."
  • 29 days ago08/26/22 at 5:12 pm (UTC)