Crystal Horn
Crystal Horn Staff
Senior Manager, Customer Support Operations at Articulate
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"Hi Vanessa! I'm sorry for the delay in our response. While the content hosted in Reach 360 can be localized for French speakers, the inte..."
  • 2 months ago03/22/24 at 10:55 pm (UTC)
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"Hi there, Babli! Clicking to request Reach 360 will send an email to the admins on your Articulate 360 Team. You can see your admins by l..."
  • 2 months ago03/22/24 at 10:53 pm (UTC)
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Crystal Horn replied to the discussion New in Rise 360: Team Folders (Beta)
"Hi Christin! It sounds like you're asking about the available Groups when you're adjusting your team folders' share settings. Cur..."
  • 5 months ago12/29/23 at 3:26 pm (UTC)
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Crystal Horn replied to the discussion New in Rise 360: Team Folders (Beta)
"Hi there, Dena. Check out this quick video explaining when you'd see the Duplicate option on your course cards. Ultimately, you'll need t..."
  • 5 months ago12/29/23 at 3:20 pm (UTC)
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Crystal Horn replied to the discussion New in Rise 360: Team Folders (Beta)
"Hi Richard! If you are creating courses, these are the only ways that people can get access to those courses: You add other Articulate 3..."
  • 5 months ago12/29/23 at 3:07 pm (UTC)
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Crystal Horn replied to the discussion Button colour not working
"Hi there, Enrico. It looks like we have some unexpected behavior when choosing the Theme style option for your button block background.&n..."
  • 5 months ago12/29/23 at 2:56 pm (UTC)
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"Hi Joel, I see that my teammate Phil is working with you directly in a case, starting with clearing any environmental factors with your m..."
  • 5 months ago12/29/23 at 2:47 pm (UTC)
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"Hi again, Robert! Well, we sure do have a fast fix for you! We've removed the hover state from the submit button as well as from the Star..."
  • 5 months ago12/28/23 at 10:27 pm (UTC)
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"Hi there, Robert. I see what you're saying - the hover state of the quiz submit button is too light to be a background for white text. I'..."
  • 5 months ago12/28/23 at 8:20 pm (UTC)
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Crystal Horn replied to the discussion Rise 360 closed captions not displaying
"Hi there, Blake. I'm sorry you didn't get an answer here yet! I tested adding CC to a video block within microlearning, and I am able to ..."
  • 5 months ago12/28/23 at 5:03 pm (UTC)
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"Hi folks! We wanted to share here that this issue has been fixed: Duplicate Storyline 360 files were included in the exported package whe..."
  • 5 months ago12/20/23 at 2:26 pm (UTC)
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"Hi there, Tom. We wanted to share here that this issue has been fixed: Duplicate Storyline 360 files were included in the exported packag..."
  • 5 months ago12/20/23 at 2:26 pm (UTC)
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Crystal Horn replied to the discussion Reusing Storyline Blocks in Rise
"Hi folks! We wanted to share here that this issue has been fixed: Duplicate Storyline 360 files were included in the exported package whe..."
  • 5 months ago12/20/23 at 2:24 pm (UTC)
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"Hello, Chonnikan! I'm happy to let you know that we've fixed the issue with question choices being excluded from the exported translation..."
  • 5 months ago12/19/23 at 11:18 pm (UTC)
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Crystal Horn replied to the discussion Rise Image Gallery Block Not Working
"Hi there, folks! We fixed this issue where gallery block images were disappearing. This also fixed a problem with charts not showing up p..."
  • 6 months ago12/05/23 at 5:42 pm (UTC)
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Crystal Horn replied to the discussion New in Rise 360: Team Folders (Beta)
"Hi there, Zak! I tried a few different combinations, but I couldn't make this happen. Can you share with us... whether you're the only a..."
  • 6 months ago11/17/23 at 10:48 pm (UTC)
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Crystal Horn replied to the discussion New in Rise 360: Team Folders (Beta)
"Thanks for this perspective, Georg! Since we currently don't have features like locking courses to prevent changes or a Rise version con..."
  • 6 months ago11/17/23 at 10:26 pm (UTC)
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Crystal Horn replied to the discussion New in Rise 360: Team Folders (Beta)
"Hi there, Georg! I'm sorry your question got lost in the replies! You can always reach out to us directly in a chat or case if you need f..."
  • 6 months ago11/17/23 at 10:23 pm (UTC)
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"Hi Tim! I'm so glad we could deliver. ☺️ We don't have a set timeline for removing the Beta tag. We're looking for a balance between resp..."
  • 6 months ago11/17/23 at 6:59 pm (UTC)
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"Hi there, Zach! I'm seeing the same thing, even when using the bold versions in the Inter font family. I actually see it in my Storyline ..."
  • 6 months ago11/15/23 at 9:43 pm (UTC)
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Crystal Horn replied to the discussion Courses not publishing to PDF
"Hi folks! I'm sorry for the delay. We had an issue with PDF exports getting backed up on our side on November 1. We were able to clear ou..."
  • 7 months ago11/10/23 at 9:19 pm (UTC)
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Crystal Horn replied to the discussion Lost shared Rise module
"Hi there, Since that link is no longer active, we can't get any data from it. If the course was owned by an account that has been inactiv..."
  • 7 months ago11/10/23 at 9:16 pm (UTC)
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Crystal Horn replied to the discussion Course does not open in RISE 360
"Hi Christa! I'm glad you started a case. It sounds like we discovered some settings in your network environment that could be causing an ..."
  • 7 months ago11/10/23 at 9:05 pm (UTC)
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"Hello, Ambar, If you ever need immediate help, please feel free to chat in with us right from the support page! While you cannot ..."
  • 7 months ago11/10/23 at 5:47 pm (UTC)
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Crystal Horn replied to the discussion Can learners continue in Reach 360?
"Sorry for the delay, Luka! In Reach 360, the learner will log in, and they'll see that the course is in-progress, and it will look like t..."
  • 7 months ago11/10/23 at 5:34 pm (UTC)