Hello, I have been unable to publish any of my courses to PDF at all today. I had no problems yesterday, but today, I am attempting to make answer keys, and after asking it to publish, the page just loads and loads, but never publishes and then says "something went wrong." I have tried this on multiple courses, tried duplicating courses and had other teammates try as well and none of us can publish to PDF. Is there a technical issue happening with that today?
Hi folks! I'm sorry for the delay. We had an issue with PDF exports getting backed up on our side on November 1. We were able to clear out the queue, and PDF exports should be back to normal!
If you're having trouble exporting your course to PDF, please reach out to us here, and we'll see what's happening with your content!
13 Replies
Same problem here. One finally published after an hour.
Same here. Mine loads for a long time and then I receive this message:
Hi folks! I'm sorry for the trouble. We're working on this issue now, and I'll follow up as soon as I can.
I have the same problem - still having the problem today, too.
This is still occurring today, Crystal. Wanted to make sure you guys knew.
Was working 2 days ago, but having the same issue as the rest today.
Same issue here, except I'm not even getting the "Something went wrong" message. Just hangs here:
This is a critical component of our archiving process and impacts a large number of instructional designers using Rise daily ... Please prioritize!!
Seems like it's working this morning! Thank you!
I had some success this morning but I am again experiencing the issue.
Same here! Guess I spoke too soon. :-(
Hi folks! I'm sorry for the delay. We had an issue with PDF exports getting backed up on our side on November 1. We were able to clear out the queue, and PDF exports should be back to normal!
If you're having trouble exporting your course to PDF, please reach out to us here, and we'll see what's happening with your content!
One of my courses (a larger one) won't download to PDF today whereas others have.
Hi Rachel! If you're still having trouble, please open a case with us here. One of our technical support engineers will be glad to assist you.