I have added CC text via a VTT file to a video (mp4) in a Rise 360 microlearning module. When viewed in the Review 360 app, the CC text worked great. After I published to web and had the zipped package placed on a web server, the CC text doesn't display. I have tested it in Chrome, Firefox, and Edge, and none of them would work.
Hi there, Blake. I'm sorry you didn't get an answer here yet! I tested adding CC to a video block within microlearning, and I am able to see the captions in my web output. You can see an example here.
If you're still having trouble, we'd love to have a look. You can securely share your output files here from our case form, and someone from my team will troubleshoot with you directly.
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I am still having trouble with this course's CC text. Any help would be appreciated.
Hi there, Blake. I'm sorry you didn't get an answer here yet! I tested adding CC to a video block within microlearning, and I am able to see the captions in my web output. You can see an example here.
If you're still having trouble, we'd love to have a look. You can securely share your output files here from our case form, and someone from my team will troubleshoot with you directly.