"Hello, I'm trying to update Storyline 360 with the latest update, but I got a message that another process/download is preventing the ins..."

"Hello Robert, Our IT recently downloaded the full version of Articulate 365 onto my computer. I believe I was in a trial period before. ..."

"Hi Karl, I understand Articulate keeps files on hand for 6 months. If that's the case, is there a way we can retrieve the Rise files I lost?"

"Thanks Crystal, will do."

"Ok very good, I'll try that. Thanks! "

"Hi Karl, thanks for your response. The answer to all of your questions is yes. My trial period had expired, and our IT department re-inst..."

"Hi, I had created numerous courses using Rise during what appears to be a trial period. Our IT department reinstalled Articulate 360, but..."