"Hi Leslie...This time it worked after I restarted my machine. Thanks so much for your help!"

"Leslie....I will try again then.  Here is my case number: Your Articulate Case # 00447719"

"Hi Joe, Thanks for the reply. I just upgrade to version 2 so I think my activation code is good. I have also submitted a help desk ticke..."

"Hi Leslie, Thanks for the reply. I downloaded the update only and not the whole package as shown in this link. Do I need to download and..."