Frances Steinberg
Frances Steinberg
Director at Solutions Unlimited
  • About

    Frances Steinberg

    I'm a psychologist who tired of writing books, so I've branched out into e-learning. Our users find it a much more fun, interactive way to learn than just reading.
  • New Zealand
  • Website
  • Contact Me
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Frances Steinberg replied to the discussion longer video won't load
"Thanks, Ashley.  Of course overnight--dreaming about the project again!--I realised I could solve the mp4 formatting issue by dragging it..."
  • over 9 years ago12/19/14 at 5:34 pm (UTC)
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Frances Steinberg replied to the discussion Flash Player 10 or higher message
"Just realized this morning that the same thing is happening with Articulate Replay.  Is there a patch for this? Frances"
  • over 9 years ago12/19/14 at 5:21 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hi, Ashley.  Have submitted it to the support team.  I think that SL2 is not compressing it as a default because the SL1 file was half th..."
  • over 9 years ago12/19/14 at 4:01 am (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Have found a computer that I can download S1 to--will do the files equivalently and send them to the team."
  • over 9 years ago12/18/14 at 10:31 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hi, Ashley.  The SL1 file is huge, and I think if I cut it down to the video alone it will save it as an SL2 because I don't have SL1 in ..."
  • over 9 years ago12/18/14 at 10:03 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"OK, several issues.  First, if I convert my video to have the same exact profile settings of the one that Ashley gave me, and then insert..."
  • over 9 years ago12/18/14 at 7:58 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Yes, it's the same server for both of them currently, unfortunately that's not the issue!"
  • over 9 years ago12/18/14 at 5:49 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"OK, the video you sent did give me the non-greyed out options.  I noticed it had an mp4 suffix, when all of my mp4 versions had an m4v su..."
  • over 9 years ago12/18/14 at 5:48 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hello, Steve.  Thanks for your thoughts, but it's happened with two different videos, and they both are part of another project that I pu..."
  • over 9 years ago12/18/14 at 12:16 am (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"I have tried to insert mp4 video files of every setting imaginable, mpeg, wmv, flv, swf, and nothing will get that setting to activate in..."
  • over 9 years ago12/17/14 at 11:15 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"I have lots of video editing software and can change the video to whatever it needs to be, but I haven't been able to discover the correc..."
  • over 9 years ago12/17/14 at 10:20 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"I'd really prefer it to compress like in Storyline 1 because the link to the Dropbox means it buffers when it plays, while when it's load..."
  • over 9 years ago12/17/14 at 9:22 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Thanks for working this through with me, Ashley.  I uploaded the video to Dropbox, https://www.dropbox.com/s/szp6may60pnj33t/substitution..."
  • over 9 years ago12/17/14 at 7:45 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Yes, I see the setting, but it doesn't let me adjust it.  It says compression and the setting is there, but it's not lit and won't let me..."
  • over 9 years ago12/17/14 at 6:22 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"So that's the answer.  How do I set Storyline 2 to compress the video or do I do that externally?"
  • over 9 years ago12/17/14 at 5:47 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hi, Ashley.  OK, I've uploaded one of the videos I was struggling with the Dropbox and it will play.  Then I got to thinking--the video t..."
  • over 9 years ago12/17/14 at 2:14 am (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Hi, Ashley.  I'm using IE 11.  As to SDK--might be a step too far for me!"
  • over 9 years ago12/15/14 at 8:01 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"We're using IE, and given that all the other videos play, I'm not sure it's the browser setting.  Wheel just spins and spins.  On the sub..."
  • over 9 years ago12/15/14 at 6:07 pm (UTC)
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Frances Steinberg replied to the discussion longer video won't load
"Good news that it's working for you, Ashley.  Any idea what might be a factor rather than download speed?  Ours isn't too bad right now, ..."
  • over 9 years ago12/12/14 at 9:48 pm (UTC)
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Frances Steinberg replied to the discussion Flash Player 10 or higher message
"Sorry, Brian.  I think it is only for Story2.  Cheers, Frances"
  • over 9 years ago12/11/14 at 12:19 am (UTC)
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Frances Steinberg replied to the discussion Flash Player 10 or higher message
"All I needed to do for Storyline 2 was to download the update Ashley provided https://en-au.articulate.com/products/storyline-2-update.ph..."
  • over 9 years ago12/10/14 at 11:56 pm (UTC)
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Frances Steinberg replied to the discussion Flash Player 10 or higher message
"Thanks, needed Storyline 2 right now.  Of course, now I have to get back to work ;-)"
  • over 9 years ago12/10/14 at 9:56 pm (UTC)
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Frances Steinberg replied to the discussion Flash Player 10 or higher message
"Hi, Ashley.  Any idea when the repair might happen?  Don't really need to get on today, but if it's going to take longer I'll go through ..."
  • over 9 years ago12/10/14 at 9:47 pm (UTC)
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Frances Steinberg replied to the discussion player starts at end
"Hi, Leslie.  The binary setting did the trick, thanks so much.  My version of Presenter is older and my current PPT won't run it and sinc..."
  • over 9 years ago11/17/14 at 5:10 pm (UTC)
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Frances Steinberg replied to the discussion Creative project looking for great name
"movie example Thanks for the link, Matthew.  Although it drives me a bit crazy when Apple talks about interactivity, when apart from mov..."
  • over 9 years ago11/12/14 at 10:28 pm (UTC)