"No problem Alyssa, I followed the steps you provided yesterday and I think that did it.  Sorry I don't know exactly what was causing the..."

"Hi Alyssa It seems to be working now today. The earphones as well. Thank you very much for all your help, much appreciated. Have a good..."

"Hi Alyssa No problem, I tried that and I could hear the audio really quietly. I tried turning the volume up on sound editor but that did..."

"Hi Alyssa,  Thank you for getting back to me so quickly. I didn't realise you had replied. Sorry about that. I did follow the steps. I ..."