"Hi Ashley, I've checked the following: We're using the most current Flash Player on our computers Adobe Flash Player is the most rec..."

"We're using IE11, and I don't see an option to add a Flash plugin directly.  I tried changing the video outputs to MP4 with the same resu..."

"Hi Ashley, Thanks for responding, and providing this test method.  The course plays correctly using your steps to test it in SCORM Cloud..."