"Hi Ashley Thanks I submitted the support request."

"Hi Ashley It is any video file I tried (mp4).  "

"Hi Ashley Unfortunately it didn't help. I also checked the .NET 4.6 settings and enabled all of the sub settings. The attached screensh..."

"Thanks for your suggestion. After I moved the project to a folder off the C drive I still experience the freezing up. The I reinstalled..."

"Hi Ashley The project folder is in my Document folder witch is a synchronized folder to a network location. I copied the project to a d..."

"When I click the Edit Video button to edit am mp4 video on a slide, Storyline 2 freezes and is completely unresponsive. I have to reboot ..."