"Hi Crystal, Thanks for coming back to me; I've sent you a message with the .zip file and a description of the issue. So far,  we haven..."

"Hi again, Sorry to insist, but we can't find any solution to our problem. Has anybody found a solution to this sound issue ? Any hint ..."

"Hi all, I encounter the same sound issue. It seems that the issue varies depending on the operating system and version of explorer used...."