"I am guessing it's because you are using a .wav file. Try converting it to .m4a. I have not been able to test your file as I am travelling."

"Hi Karoline, Did some digging around and here's what I came up with. Check out the attached file and let me know if this is what you are..."

"Hi Karoline, Like you said, your employees "try to fast forward, have an old phone, or unreliable internet connection". So the trigger y..."