Activated product after trial, engagements won't launch from ppt

Jul 28, 2014

I was using a free trial of Studio '13 to develop e-learning content at work and everything was working great. I just received my serial number for the paid version of the product and followed the activation steps. Now when I open one of my course decks in powerpoint, the articulate tab is still showing, but when I click the "Edit in Engage" button on any of my engagements, nothing happens. I can open and launch Engage from the desktop, but I have way too many engagements with similar titles to manually open and edit them all through "browse" correctly. What is going on here?

3 Replies
Leslie McKerchie

Hi Maura and welcome to E-Learning Heroes!

You mention that this is only happening in one of your projects? If you cannot re-create this issue in any other projects, perhaps your PowerPoint file has become corrupted somehow.

When creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources.

Here's how you can start a new project if need be:

  1. Open a blank presentation in PowerPoint.
  2. Save the presentation.
  3. Click the Home tab.
  4. Click the drop-down arrow beside New Slide and select Reuse Slides.
  5. Click the Browse button and select Browse File.
  6. Locate your original PowerPoint file and click the Open button.
  7. At the bottom of the Reuse Slides panel, select the Keep source formatting check box.
  8. Right click the first slide in the Reuse Slides panel and select Insert All Slides.
  9. Save the new presentation and republish.

Note: Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation. You may need to export the narration from your original presentation. Then import it into the new presentation.

Maura Soucy

I only have 1 project going right now so I can't verify that it's just this file. I did create a new powerpoint and attempt to insert an engage interaction, and nothing is happening in that case, either. I also remembered that on Friday, while still using the trial version, I was unable to edit the project file as well, but I figured I would just need to re-boot and was in a meeting so I could not do so.

This discussion is closed. You can start a new discussion or contact Articulate Support.