Blue box in engage slides

Hi Janice,

It looks like in this example there is possibly left over text/spacing from within the section to title the "Period" of the timeline. I'm not able to replicate this with spacing alone in my own Engage files, so I'd suggest conducing a repair of Studio to start with.  

Hi Ashley,

I looked through the Engages slide and there isn't any extra spacing. Perhaps in this video, it shows the issue more clearly.

http://screencast.com/t/8N3tjSLK

I am using Studio 09 and I have already repaired it. It's still the same. Do you why it happens?

Thanks,

Janice

Hi Janice,

Thanks for sharing the screencast, and letting me know you're also using Studio 09. I tested in both Engage 09 and Engage 13, and don't find a way to replicate the behavior. Since you already conducting the repair, would you be able to share your .intr file here with us to test? If you'd prefer you can also share it privately here. 

Hi Ashley,

Thank you. I will submit a support case shortly.

Thanks Janice, if you'd like to let me know your case number I'll be happy to follow along. 

Hi Ashley, 

The case number is Case #00366212.

Thank you.

Thanks Janice for sharing the case number, I'll be following along and see that you're working with Rowie. 

Hi Janice,

I see that Rowie was able to solve your problem and share: 

I was able to replicate the issue when I tried using version '09. To resolve and remove the dark blue box, what I did is I populated the Period name fields first then I save the interaction. I reopened the interaction and then cleared out the Period names afterwards and made sure that it is blank.