Engage 13 LMS Player/Browser Sizing Issues
Jul 24, 2018
Hello,
The glossary engage file I created and published to my LMS (Oracle myCloud LEARN) doesn't work as expected. It doesn’t recognize 2 settings (or overrides them).
- Issue 1: I set the browser size to "resize browser to fit full screen" but it doesn't work in my LMS (does in test mode... when published to local drive). Tested it in Chrome and IE8
- Issue 2: I set the Player size to "Scale player to fill browser window" but it doesn't work in my LMS (does in test mode... when published to local drive). Tested it in Chrome and IE8. Also the video zoom feature doesn't work. Graphic zoom in feature does work.
I reached out to our LMS administrator and they replied back... "I looked around to see if there was any documentation regarding this issue, but I was unable to find any. At this point, you may need to contact a representative from Articulate for support as it seems that the issue is stemming from their system."
See attached screen shots
17 Replies
Hi there David!
It looks like you've already been around the block with troubleshooting, so I'm happy you reached out to us for help!
The best way to nail down the cause of an issue you're seeing in your LMS is to test the content in another LMS and compare the behavior.
If the same thing happens in another LMS, then that's a clue that the issue lies within Engage itself. If not, we can assume the issue is related to your LMS.
Let's test your content in SCORM Cloud, which is industry standard for LMS testing. If you'd like some help with that, attach your zipped LMS output file to a new reply here.
Thanks Alyssa,
Attached is the file. I'll also try and test in Brainshark.
I tested the module in the Brainshark LMS and the interface is at full screen but the videos aren't. So this makes me think it may partially be an issue with our Oracle LMS. Please let me know how your tests come out. I'll also double check my settings on the video player aspect.
Hi David,
Thanks for sharing your file. I uploaded it to SCORM Cloud, and you can view it here. The whole course will go full screen in that example, and the video stays inside the description section of your Glossary interaction. Engage interactions don't have a button to view a video fullscreen, especially inside a glossary - is that what you're looking for?
Thanks Ashley. Should there be a hyperlink for me to click on... to your "view it here" comment?
The whole course should be full screen, so that's good but the video should expand outside the description section (when the view clicks the expand option), so that's bad. I had the same mixed results with Brainshark.
So both are one step better than my experience with our core LMS Oracle Learn which I can take to our IS team.
If you can't send me a link to view the actual, can you at least share a screenshot of it. One other thing I noticed is Oracle LEARN LMS degrades the image interface (fuzzy) but it's nice and crisp in Brainshark.
Whoops! LOL. It's there now, David. 🙃
You mentioned a "click to expand" option - but I didn't see that anywhere? The second term does have the zoom picture enabled, and that one does open up larger than the initial view but it'll still be within the confines of the overall Engage player.
The link works, thanks!
Yes, that's the heart of the issue. I have the Player size settings configured to allow it to expand and it works in the preview "View Interaction" on my local browser but doesn't carry over when published in any of the 3 LMSs tested (Oracle, Brainshark, SCORM Cloud).
Attached is a PDF detailing how it should work and steps I took to get there.
Hi David,
Thanks for that PDF - in Image #3, is that while you're previewing locally or where are you viewing that from?
Yes, on step 3 I'm previewing it locally in Chrome. I can also preview it locally on IE11. Those are our 2 supported browsers.
Hi David,
How are you inserting the video? I tested this out with a MP4 I inserted directly and then a second video I pulled from Youtube. The Youtube video has the full-screen option on the video, and when I published from Engage 360 and uploaded to the Web. I know you're using Engage '13, so I wanted to doublecheck how you were adding the videos before testing there too!
MP4 only.
I tried YouTube for one but that's a different story on how that functionality doesn't work in Engage 13 anymore (see below for your bulletin on i it). Maybe we can deal with that issue later once the MP4 side of things is solved.
__________
https://articulate.com/support/article/a-video-cannot-be-inserted-from-this-embed-code
Hi David,
Could you share a copy of your .intr file with me? I've tested with a few MP4s and none of them show a fullscreen button in the preview or publish, so I'm wondering if it's something on your video file?
If you can only share the MP4 here that works too!
HI Ashley,
Attached is the .intr file. I hope this helps. Let me know if you need anything else.
Hi David,
Thanks for sharing that! I published it keeping the same settings and uploaded here to SCORM Cloud, and I'm still not seeing a fullscreen button on any of these videos. I also didn't see the full-screen button when testing it locally in Chrome or IE11 or even previewing it, so I'm not sure where it's coming from originally.
Can you check also that you're using the latest update of Engage '13, Update 9?
I am. I have update 9 1702.2417
Hi David,
Did you also check the link I shared? How did that one work for you?
I just did. Same results as you. At this point I'm going to put this on hold and look at other interfaces besides Engage and shelve it.
Thanks Ashley for all you help, I really appreciate it.
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