I built a new Engage interaction, and wanted to publish the same, when it crashed. I tried publishing 2-3 times and the same issue. I then tried publishing another Engage which had been published long back, but that too crashed..
I am using the latest updated version of Engage 360.
I checked in on your case this morning, and I see that Rowie was able to successfully publish the interaction file. Let us know if the troubleshooting steps he sent you are helpful!
You may want to check your Spam/Junk email folders for an email from Support@Articulate.com. I'll re-send the email to you now. Let me know if you receive it!
7 Replies
Oh no, Hassy! If you're already working from your local hard drive, a fresh installation of Studio 360 should do the trick.
Follow these steps, and let me know if you see an improvement. I'll be standing by!
Hi Alyssa,
I followed the steps you mentioned above. It published to Word fine but not to Web/LMS etc...It throws the same error. Pls help.
Sorry about that, Hassy! In that case, I'd like our Support Engineers to take a closer look.
Would you mind sharing one of the troublesome Engage files with us by clicking here?
Also, be sure to let me know your case number so I can follow along. 😊
Hi Alyssa,
The case number is 01257919
Thanks
Hello Hassy!
I checked in on your case this morning, and I see that Rowie was able to successfully publish the interaction file. Let us know if the troubleshooting steps he sent you are helpful!
Hi Alyssa,
How do i check on my case? I can't find a reply in my mail.
Thanks
Hi Hassy!
You may want to check your Spam/Junk email folders for an email from Support@Articulate.com. I'll re-send the email to you now. Let me know if you receive it!
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