Engage freezing trying to preview
Aug 26, 2013
Hi all of a sudden this week, I cannot preview any of my Engage interactions. I can open them and look at al of the tabs, but if I try to preview, it just freezes up and stalls out. I have to go to Task Manager and close it out. it says Windows Explorer is not responding.
I have IE8 on a new laptop. I installed the latest version of .NET and Flash hoping it would fix the issue. I noticed that Articulate Presenter 09 is only supported in Office Version 10 with 32 bit, not 64 bit. I have this but I've had it a while and this was working fine last week. is there anything that changed recently that would cause this freezing issue? Thanks
3 Replies
Hi Julie,
There haven't been any updates that would change how your Engage is working, but if it's behaving erratically, I always suggest to do a repair of the Studio 09 software. You may also have to repair the supporting Windows software.
Some other basic rules to keep in mind to prevent strange behavior:
If your Engage interactions are still freezing during preview, please connect with our Support team here, and reference this thread so that they know what troubleshooting you've already done.
Hi Ashley -
Yes I did repair it and it is working fine. Thanks
Glad the repair worked - and thanks for the update Julie!
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