Labeled graphic responding sluggishly?

Has anyone else had issues with the Engage 13 labelled graphic acting slowly? I have done a couple of interactions with it, a few hotspots with audio - when I e.g. click outside a display to close it, then go to click another label, some of them are inactive (i.e. nothing happens on rollover) for a few seconds - then it seems to recover / catch up and they become active again. There doesn't seem to be any pattern to it - the first label clicked always works, but then the other ones don't all work immediately.

8 Replies
Leslie McKerchie

Hi Sasha! Is this when your interaction is published? How are you publishing and sharing this content?

If you view published Articulate Engage content on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features to fail. To test your content and share it with others, you'll need to upload it to the environment for which it was published. Here's how.

Sasha Scott

Hi Leslie! This is when I'm trying to preview the interaction from the PowerPoint ribbon, preview the interaction independently in Engage itself with PowerPoint closed, and also when published locally for LMS or Web. I haven't tried uploading it yet but I would think it's a bit of a hassle to have to publish and upload a whole course online just to preview one screen..? I've published dozens of successful courses in Articulate 09 with Engage 09 and never come across any similar issues...

I'm encouraged by the lack of responses to this post though as I can't find any mention of the same issue anywhere, so I'm assuming it must be something to do with my own setup (e.g. that I'm updating an Articulate 09 project - which includes Engage 09 interactions - to Articulate 13 without deleting the .ppta first or something like that?).

Leslie McKerchie

Hi Sasha! Not something I've heard happening to other users for sure. If it's just an issue with this course that you are updating, you may want to try to start a new file or perhaps even re-importing the Engage to see if this alleviates the issue.

  1. Open a new, blank presentation in PowerPoint.
  2. Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
  3. In the Reuse Slides panel, click the Browse button and choose Browse File.
  4. Browse to your original PowerPoint file and click Open.
  5. At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
  6. Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
  7. Save the new presentation and republish.

Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.

If you need our team to take a look, I would encourage you to share your Articulate Package with our team here.