Missing playbar in media tour

Mar 28, 2011

Hi, I am adding a camtasia made flv into media tour and have checked the add playbar button but it does not show once published.

I have seen the bug where it must be below 450px in height and the flv I am inserting is 690 x 440px yet it still shows no playbar.

Any help?

8 Replies
Brian Batt

Hi George,

Thanks for the clarification.  Yes, the play bar should be appearing in the Media Tour interaction.  Would you mind submitting a support case so that we can take a closer look at the issue?

Please ZIP your INTR file and upload it to us.

You can upload your zip file here: 

http://upload.articulate.com/ 

***Please include the full URL from this thread in the Related Forums URL section.*** 

We will attempt to diagnose what's happening when we receive your upload.

Brian Batt

Hi Laurie & welcome to Heroes,

Would you mind submitting a support case so that we can take a closer look at the issue?

Please ZIP your INTR file and upload it to us.

You can upload your zip file here: 

http://upload.articulate.com/ 

***Please include the full URL from this thread in the Related Forums URL section.*** 

We will attempt to diagnose what's happening when we receive your upload.

This discussion is closed. You can start a new discussion or contact Articulate Support.