Prev button disabled when engage interaction imported to SL

Jul 18, 2023

I imported engage interaction (circle diagram) into SL. But in the published view, the prev button is disabled and the play and pause button doesn't work.

Anyone knows why?
Appreciate your help and time :) 

1 Reply
Kelly Auner

Hi Tri Tamado Yulianta,

Thanks for reaching out and I'm sorry to hear that you're running into this issue! I'm happy to help troubleshoot and have a few clarifying questions to start.

  • Are you working from a local hard drive? We don't recommend working with files on a network drive as it can cause unexpected behavior.
  • Is this issue isolated to one project or every .story file where you attempt to insert the Engage activity? If it's only happening with this one project, have you tried importing your slides into a new Storyline project?

If you're comfortable sharing your file with us, I'd be happy to take a closer look at what's going on. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.