problem with captioning box in media tour

Please help!  I went in to edit a caption in the Media Tour interaction, and the captioning box is grayed out.  I tried opening a new interaction using Media Tour and I face the same problem.  Lastly, I had my IT department do a reinstall and the problem still exists.  Here is a screenshot of what I'm experiencing.

 

1 Reply
Christine Hendrickson

Hi Deborah and welcome to E-Learning Heroes!

To be honest, it's difficult for me to tell if that's Engage 09 or Engage 13.

Are you working with any files that aren't on your local hard drive, by any chance? 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.