Publish to Word closes Engage

Hi Bethre!

Did you happen to publish a Presenter course to Word first? If you publish an Articulate Presenter ’09 presentation to Word and then you attempt to publish an Engage ’09 interaction to Word, you may find that the Engage program crashes.

This is a known issue.  You can avoid this issue by publishing your Engage interaction to Word first, and then publish your Presenter presentation to Word afterwards.

Let us know if that works

Thanks for your quick feedback! I have not published a Presenter file to Word yet. Any other ideas?

Hmm, I'd go ahead and submit a case to our awesome support team then. They'd be happy to work with you to figure out what's going on. You can do that here:

http://www.articulate.com/support/contact/method.php

I've got the exact same issue! Have you solved this?!?

I honestly don't remember...however, if my memory serves me right, I was using a trial version at the time. Are you using a trial version?

Huh... No I'm using the real deal... I've registered a support case. Let's see what happens...

Good luck, let me know how it goes!

Guess it's because of how my corporate computer is installed. We cannot install things at C:\ and are thus forced to have loooong file navigation structures...

Ah well... Good thing to know it works though!

See respons from support below (very quick too!)

Hi Henrik,

Thanks for contacting Articulate Support and for sending your Engage interaction file!

I was able to successfully publish your interaction to Word. You may download the published document here:

http://mang.articulatetest.com/cases/00286924/Engage.doc

Please make sure that you are working on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.

Additionally, here are some tips for managing your files which can help prevent issues:

1. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

2.  Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article:

http://msdn.microsoft.com/en-us/library/aa365247(VS.85).aspx

Just reply to this email if you need more help.

Regards,

Miker

Good to know! Probably the same case for me.

Thanks to all... I encountered the same issue... just needed to change the file location to the C Drive...

Hi Terri and welcome to E-Learning Heroes! 

Glad that you were able to get some assistance from this thread and thanks for sharing