Some Engage Interactions Failing to Load

Feb 28, 2013

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Happy Thursday afternoon. 


I’m in need of some assistance on getting all my Engage interactions to play in my Articulate Presentation. 


I’m using Articulate 5 and PPT 2003 on a PC (don’t laugh, it’s what my company provides – so, I make it work). 


My final output must be a .zip file that I upload to my LMS.


After the original presentations failure, I created this “test” presentation using 2 of the interactions.  I am attaching the PPT and the .zip file for reference.


The goal of the project is to create a virtual tour of a code cart.  A code cart is used in emergent medical situations in hospitals.  You’ve head the phrase “Code Blue”.  This is the piece of equipment that is brought to the code blue.


Anyway, this is an update of last year’s presentation.  There are 8 interactions in the final project.  For 7 of those interactions (including Adult Airway in attached presentation), I opened up last year’s .int, edited it (including changing photos and items), and then did a “File Save as” function.  For 1 of last year’s interactions (Outside Code Cart in attached presentation), I opened last year’s .int, changed the color from Orange to Blue, and then “Saved” the .int (overwrote the original .int).


The problem – the interactions I did the “File Save As” will not load on my personal webserver or on the LMS.  The interaction I “Saved” (overwrote) will load on both my personal server and the LMS. 


I am able to get both interactions to load when I play the presentation on 2 PCs other than the PC the presentation was created on.  I emailed the .zip file to other computers, extracted the contents, clicked on Player.html and it works just fine.


I have investigated the compression issue and this is not the answer (oh I wish it were) on 1 of the webservers I’ve uploaded to.


Any other suggestions?  I have tried to be as descriptive as possible, but let me know what questions you have.

Thanks for your time!


14 Replies
Christine Hendrickson

Hi Alicia,

Thanks very much for all of the information. However, the files you provided are the output files. I'm afraid I won't be able to test this with those file types. 

My main concern is that these aren't functioning on some machines, but are playing on others. Are they playing on the other machine after they've been uploaded to the LMS, or before? On the machine that won't play the interactions (the PC used to update the presentation), what happens when you try to view them? Any errors? Is the interaction slide just blank?

If you'd like, we'd be happy to take a closer look at what's happening, as well. However, we'll need the project files in order to do so.

Please create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

Note: This article is for '09. I'm hoping the steps will be similar for 5.

Attach the .ZIP file to the second page of the following form: 

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.


Alicia Pennington

Good evening.
I have submitted my information to Articulate.  The case number is 00321634

I was not able to create the Articulate Package in Articulate 5.  However, I watched the video you provided and tried to include all the files asked for.  I'll attach it here for you, if you want it.

To answer your earlier questions: 
The machine does not matter.  The presentation worked fine on 2 PCs (neither PC is the one that presentation was created on) when I played it from  the PC itself.  However, when I used the same PC to view the presentation on the LMS, the presentation failed. 

No error messages pop up, just the spinning "loading" symbol. 

Thanks again for your willingness to help.

Alicia Pennington


Happy Saturday morning.

I found the issue (at least to the best of my ability).  The company I'm doing this work for recently updated their LMS.  The new LMS seems to have a limit on the number of interactions I can have in one given slide.  File size does not matter, but the number of interactions does.  I tested for several hours last night and this morning, and that is my conclusion.  I'll have to work with the LMS and see what they can do.

Thanks for your time.

Make it a great week.


Christine Hendrickson

Good morning Alicia. I hope you had a great weekend

I hadn't seen your post here yet, but I was happy to see that the issue was resolved in your case. Thanks very much for the update. I appreciate it! :) I certainly hope you're able to find more information and work with the LMS to figure out what can be done for the interactions. 

I hope you have a great day!


Christine Hendrickson

Good morning Alicia,

I just published and uploaded the course you shared (thanks for the file!) and I'm actually able to see all of the interactions int he presentation. Can you take a look please, and see if they play for you?

Testing for Alicia 

If those interactions play for you, please try clearing your browser cache and then view your original uploaded presentation again.

If you're unable to view the interactions in either version, please let me know.


Christine Hendrickson

Hi Alicia,

No problem, your secret is safe with me!

I didn't alter the original file, simply uploaded it to our servers for testing. So, if you're uploading the exact same file to your LMS and not seeing the interactions, it could either be an issue with the browser (maybe even Flash) or the LMS. 

Can you try uploading the content to the LMS, if you haven't already, and tell me what you see? Is there an error, is it just blank, does it display the "spinner" at all? Also, try viewing the course (uploaded) in a different web browser. 


This discussion is closed. You can start a new discussion or contact Articulate Support.