Timeline interaction URL not working

Oct 16, 2012

I have created a timeline interaction. On one of the steps, I have included a link. I've done this many times successfully. But in this case, I am using the following link:

http://connect.fzb.com/CLA%20and%20RCS/Consumer%20Loan%20Administration%20-%20Additional%20Loan%20Approval%20Authority%20Matrix.pdf

When I publish or even preview the interaction, Engage is leaving off the .pdf at the end of the link.

I have removed the link and added it back, but it is still doing it.

Can you think of anything that can be causing this?

2 Replies
Justin Grenier

Good Afternoon, Michael.

Engage has a maximum character limit of 128 characters for hyperlinks.

To workaround this issue, you can create a shortened version of the URL using a URL shortening service like bit.ly or Google's goo.gl, which also allows you to track clicks.

If the content is on an intranet, you could create a redirect URL that is shorter or place a link to the long URL on a page that is a shorter URL.

Please let us know if you need anything else.  Thanks!

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