after acquiring source files from a fellow developer in French, it seems that all the animations which were once synced are now all pushed to the end of the timeline. To add to the mystery, it seems that 2 minutes of silence has been added to each frame. The pattern appears to be as follows: the audio plays, then ~2mins of silence, then all the animations occur. How do I fix this without re-syncing?
I'd recommend sending us your files so our support engineers can take a closer look and work with you to find a solution. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
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Hi John, welcome to Heroes!
I'd recommend sending us your files so our support engineers can take a closer look and work with you to find a solution. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
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