All of Articulate Studio stopped working this morning

Jan 29, 2016

Allen Keele
By Allen Keele

I am using Windows 10 Pro with the latest version of Studio. As of this morning, none of my Articulate programs - Presenter, Quizmaker, or Engage - will work. Quizmaker and Engage freeze upon launch. Trying to use Presenter from within PowerPoint 2016 results in nothing.

I have already uninstalled Articulate with the latest version downloaded today, and have even followed the"Erratic Behavior" re-installation procedure for Presenter. Problem persisted.

I re-did the whole process, but even performed an online MS office repair before reinstalling Articulate. The problem persists.

I suspect Microsoft has just updated Windows 10, and it's blocking the programs from running.

Please advise if you have information on this.

Thanks - 

Allen

1 Reply
Christie Pollick
over 8 years ago01/29/16 at 7:38 pm (UTC)

Hi, Allen -- So sorry to hear of the difficulties you are experiencing, and thank you for noting that you have tried the repair steps in the Unexpected or Erratic Behavior in Presenter article.

In the interest of getting you back up and running ASAP, I am going to create a support ticket on your behalf and submit it momentarily. You should hear from one of our Support Engineers shortly via the email address we have on file for you. :)

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