Articulate '09 video encoder keeps freezing

Hi

My installation of Articulate '09 video encoder repeatedly freezes when I try to import a video. All other Articulate products (engage, quizmaker and presenter) are working fine. I have tried reinstalling Articulate and un-installing/reinstalling flash but it still keeps happening. The screen just 'whites out' and is completely unrespnsive when I try to impiort a video and the only way to close it down is to restart the computer - it fails to close from within task manager.

I'd be grateful if someone could advise.

Many thanks

Anna

3 Replies