Articulate 360 Presenter - Audio Issues

Sep 06, 2023

Our SMEs create PowerPoints and embed audio/video into the slides. The file is shared with me through SharePoint (too large to email file). I download the file and save to my local drive. When I go to preview the project, the audio does not work. Any ideas on why this is happening or what I can do to fix it.

Thank you. 

1 Reply
Kelly Auner

Hi Stephanie,

Welcome to the E-Learning Heroes community!🌟

I'm so sorry to hear you've hit this snag, and see you've connected with my teammate, Rowie to troubleshoot. We'll continue the conversation in your support case to keep all information in one place!

If anyone is experiencing a similar issue, please see this article on missing or lost audio. If the issue persists, you can reach out to our talented Support Engineers so we can investigate further!