Articulate disappearing from PowerPoint ribbon
Sep 28, 2018
I do a lot of classroom teaching where I use PowerPoint to display key concepts. I like to use use the Articulate tools to build the PowerPoints, primarily so that I can access the character library and more easily fine-tune some of the images I'm including.
The challenge I have is that the Articulate tab in the PowerPoint ribbon keeps disappearing and I have to go through Options and check the Articulate Presenter box in Add-ins each time I want to create or edit a file. I've tried everything I can think of including deleting and reloading Presenter, but the problem persists.
FYI, the university uses Office 365, but I have PowerPoint 2016 downloaded to my desktop and is what I am using along with Presenter. I post the finished file to BlackBoard for student access, but just open PowerPoint on the podium when I'm teaching. I don't have any issues displaying the finished PowerPoint that includes the Articulate elements, just need help getting Articulate to stay in the PowerPoint ribbon during creation or editing.
Any suggestions?
3 Replies
Hi there, Barbara. That sounds aggravating to have to keep going through that process. It sounds PowerPoint keeps dropping the add-in for Articulate. It may be a permissions issue. Our support team can help!
I've opened a priority support case for you, since you have a Teams subscription. You'll hear back from one of our support engineers as soon as possible!
How did you fixed this?
Hello Tiago and welcome to E-Learning Heroes :)
I cannot speak on behalf of Barabara, but I was able to take a look at the information shared in the case and I'd be happy to share.
It's possible that you do not have sufficient admin rights for the add-in to remain enabled - or that PowerPoint and Articulate 360 were installed with different admin privileges.
You can follow the steps in this article to get this corrected.
This discussion is closed. You can start a new discussion or contact Articulate Support.