Articulate Presenter 13 not publishing resources folder

Dec 12, 2016

For a few years I have been publishing out a course that has a number of resources attached to it which I have done from the Player Menu. It has always published the "external_files" folder as part of the "presentation_content" folder.

When I added some slide to the course ( no more resource documents) recently and then published this out the "excternal_files" has not been published. So far I have tried all of the following without success

a.deleted and reinstall PPT and Studio

b. deleted the resources saved the project then opened and add the documents again

c. lodged a ticket with articulate (RE: Case #00965614: When I publish out my course the resources ar... [ ref:_00D30Txo._50033130PyA:ref) who said "It was specific to the course that you provided even after importing the slides to a new project. I inserted the blank slide and synchronization tool in Presenter it so it jumps to the next slide right away."... which I can't figure out

d. reboot, removal script, reinstall again.

The only work around is to add this external_files folder after I have published out the course manually to scorm zip file but am not sure if this will work

Has anyone come across a similar issue

Thanks

4 Replies

Emily Ruby

over 7 years ago12/12/16 at 4:59 pm (UTC)

Hi Trevor,

If you do not have any resources, or external files, this folder will not be present. You should see presentation_content with all published files. If you do add resources, the external_content folder will be within that folder.

If you do have resources, and there is no folder, could you share the presenter package here? I can take a look.

Thanks.

Rusty Taylor

over 7 years ago12/14/16 at 3:54 pm (UTC)

I am having all kinds of difficulty publishing in any format! I've uninstalled and reinstalled as well. I am working and publishing from the local drive (C:\) and it hasn't made a difference.

Looks like I'll need to find another solution as I am on a timeline to get this project completed.

Can you say "Captivate"?

Emily Ruby

over 7 years ago12/14/16 at 4:00 pm (UTC)

Hi Rusty,

Sorry to hear about the issues publishing. Are you having the same issue as Trevor, where the External_files folder is missing? Or can yo just not publish at all?

It may be easier for us to assist if you can submit a case with our team so we can take a closer look. Or you can share the presenter package here and I will try and publish.

Thanks!

over 7 years ago12/14/16 at 4:05 pm (UTC)

This post was removed by the author

Emily Ruby

over 7 years ago12/14/16 at 4:09 pm (UTC)

Thanks for the info Rusty.

I did find your case and will be following along. It looks like Vevette has already reached out to you. Also, just wanted to let you know that replying via email will show your email address. You can edit your post to remove this.

Thanks!

Articulate Presenter 13 not publishing resources folder

4 Replies

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