Articulate Presenter '13 Report
Feb 10, 2016
I installed Microsoft Frontpage 2003. I began working on a course in Articulate Presenter '13 and the slide properties, player, and publishing buttons do not work. I receive an error message. I uninstalled Microsoft Frontpage 2003 and still receive the same error. Here is the report I receive. Any thoughts?
<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<ReportType>Error</ReportType>
<ApplicationName>Articulate.Presenter</ApplicationName>
<Version>7.7.1509.1618</Version>
<SerialNumber />
<Enterprise>false</Enterprise>
<Email>Nick.@stjohn.org</Email>
<Date>2016-02-10T08:30:59.139901-05:00</Date>
<Message>Invalid class string (Exception from HRESULT: 0x800401F3 (CO_E_CLASSSTRING))</Message>
<Source>mscorlib</Source>
<StackTrace>System.Runtime.InteropServices.COMException (0x800401F3): Invalid class string (Exception from HRESULT: 0x800401F3 (CO_E_CLASSSTRING))
at System.Runtime.InteropServices.Marshal.CLSIDFromProgID(String progId, Guid& clsid)
at System.Runtime.InteropServices.Marshal.GetActiveObject(String progID)
at Articulate.Presenter.Model.PowerPoint.PowerPointContext..ctor(String presentationName, Int32 slideId, String workingProjectFolderPath)
at a.aa.d.a.m..ctor(String A_0, Int32 A_1, ProjectFile A_2, Boolean A_3)
at Articulate.Presenter.Player.Player.a(ProjectFile A_0, RequestData A_1, Boolean A_2)
at Articulate.Presenter.Player.Player.SlideProperties(ProjectFile projectFile, PlayerRequestData playerRequestData)
at a.aa.i.x.a(m A_0)
at a.aa.i.de(a A_0)</StackTrace>
<FlashVersion>WIN 20,0,0,270</FlashVersion>
<PrivateMemory>73,364 K</PrivateMemory>
<VirtualMemory>529,824 K</VirtualMemory>
<OSVersion>Windows 7 6.1.7601 Service Pack 1</OSVersion>
<CLRVersion>4.0.30319.34209</CLRVersion>
<ProcessorCount>8</ProcessorCount>
</ErrorReport>
1 Reply
Hi, Nick -- Thanks so much for your question, and to better evaluate the information in the error message you shared, I might recommend that you work directly with our Support Engineering staff. You will be able to submit a case using this form.
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