Articulate Presenter "13 Ribbon not showing up in PowerPoint 2013

Hi June!

If Articulate Studio '13 isn't working properly, a simple repair may fix the problem.

Hi, June -- Sorry to hear of your troubles! Have you had a chance to take a look at this information when The Articulate Tab on the PowerPoint Ribbon Is Missing? Please let us know if that does the trick or if you continue to have issues. :)

Hi Christie,

I actually completed all of those steps and still nothing. It is very strange because I can publish to Presenter from QM and Engage.

Hi June! I would advise the repair shared above :)

I forwarded the information to my IT group.

Thanks

So we have repaired, uninstalled and reinstalled. Everything but Presenter works. Makes no sense at all.

Hi, June -- Many thanks for the update and for running through the repair steps offered. At this point, I think it would be best for our Support Engineers to take a closer look at the issue you're experiencing. I will go ahead and submit a ticket for you in just a moment, and you will be contacted via email as soon as possible. Your patience is appreciated. :)

Hi, June -- I just thought I would touch base to see how things worked out for you, as it appears that our Support Engineer, Gren, replied with some system-specific suggestions you could try. Please let us know if you are all set or if you still need assistance!

Hi,

Still nothing on my end. I was told my IT group was working with Articulate but I still don’t have the ribbon in PPT 2013.

Thanks for your reply, June! It may be helpful to contact your IT group to ensure that Gren's email from 2/3/2016 8:42 PM was received, as occasionally, emails from Support are routed to a SPAM or junk folder in error. 

I also wanted to note in case you weren't aware, when you reply via email to a forum notification, the details in your signature are displayed publicly in your post. In the interests of protecting your privacy, you are welcome to use the EDIT button beneath your post to remove those details if you wish. :)

I gave her email to my support group and it still didn't work.

Hi June!

I just resent the last e-mail to you again. So, keep an eye out for that :)

I too am having the same issue. The Presenter icon does not appear in my PowerPoint ribbon.

Hi Brenda! Sorry to hear that you are having difficulty. Did you check out the solution that Christie shared above (link here)?

Yes, I did. Still not working.

Brenda Cook | Instructional Designer II, CPC | Learning and Development, Shared Services | Anthem, Inc.
W@H - GA | brenda.cook@anthem.com | (678) 814-5536
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Thanks Brenda!

If that solution and the repair did not assist, I would advise that you work directly with our support engineers here.

Also please note that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.