Yesterday, I couldn't use Presenter because I was asked to install flash player version 16. I installed it and then when I tried to use one of the Articulate button, I had a message "there is no upgrade at this time". I searched in the forum and see that there was an Articulate upgrade for compatibility with flash player v16. I installed this upgrade. Now none of the Articulate buttons works. Nothing happens.
Sorry you're having issues! I would try to repair your installation of Presenter or uninstall completely and then reinstall. If that doesn't work, I would try contacting our support team so that they can work with you to find a solution.
3 Replies
Hi Karine,
Sorry you're having issues! I would try to repair your installation of Presenter or uninstall completely and then reinstall. If that doesn't work, I would try contacting our support team so that they can work with you to find a solution.
Hi Allison,
After uninstalling and installing twice, it finally worked.
Thank you
You're welcome. I'm glad it finally worked.
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