Articulate Presenter Video Problem

Welcome to E-Learning Heroes, Josh!

First, can you please confirm you're working with local project files?

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Also, how are you inserting the Flash videos into your presentation? Please make sure you're using the steps suggested in this article for inserting Flash movies.

For more information regarding the use of Flash movies in Presenter '09 presentations, see Multimedia > Flash movie best practices.

Thanks and welcome again, Josh!

Christine

Yes this is a local project file that I am working with, it is located in the same folder that the videos (the five in the project) are located in. I inserted these videos using the flash movies button, and when I preview them after inserting them it works fine. But if I save and close the project and come back to it, and preview the slide with the video, the video never comes up. 

Hi Joshua,

That sounds strange. Any chance you can share the videos or the project with us, so we can take a closer look at what's happening?

Please create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

Attach the .ZIP file to the second page of the following form: 

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks very much, Josh!

Christine

What was the resolution to this issue? This is occurring for me, too. (In Presenter '09)

Hi Jill! I'm not aware of any resolution and I cannot identify a case filed by Joshua that I could share information on either.

Can you share some details of the issues you are having? Did you go through the solutions shared above?

Actually, I see now where you have reached out to our support team (00565288) and are working with Vevette :)