5 Replies
Justin Wilcox

Hi Leslie and welcome to Heroes! Can you check this location to see if the file exists on your computer?

C:\Program Files (x86)\Articulate\Presenter\players\template_aicc


C:\Program Files\Articulate\Presenter\players\template_aicc

Also, can you let me know if you are getting the CRS, CST and DES files as well as the index_lms.html files?

Can you also let me know what the specific steps you are taking when you publish? Are you zipping it, emailing it, doing anything beyond publishing it for LMS and AICC?

Justin Wilcox

After entering your information you should be prompted to run or save the file. Save the installer to your desktop. Then you would right click the file and select Run as Administrator.

I would also disable any antivirus programs you are using when installing the software to make sure that isn't impacting the install.