Audio editor

Hi Matt,

I apologize for the issues that you're having.  It sounds like your Communicator add-on is disabled.  Can you try re-enabling it by using the method in the link below?

http://www.articulate.com/support/presenter09/kb/?p=1060

If you continue to have issues, can you please submit a support case to us by using the link below?

http://www.articulate.com/support/contact/

Like I said in the original post...I tried the add-on.

Hi Matt,

If you haven't already, please submit a support case so that we can take a closer look at your issue:

http://www.articulate.com/support/contact/

Brian,

I came in to the support area looking for a solution to this problem too. I have checked the add-on section, and nothing was disabled. I am not sure what steps to take next. Thanks!

Good morning Michelle. Welcome to the community!

You're having the same issue Matt had with saving files in the Audio Editor, correct? Unfortunately, I haven't been able to find his case, so I'm not able to see what resolved the issue for him. 

Can you explain what happens when you try to save your work in Audio Editor, please? Does it just close, or do you receive any type of error?

If you can, please try the steps outlined in this knowledge base article. Find your operating system in the list and follow the steps provided. 

Let me know how it goes, Michelle.

Thanks!

Christine,

Thank you for your reply. The issue that I am having is that I make changes in the Audio Edit, click Save and Close, and then the changes have not been saved. The weird thing, though, is that the first time I went in to the Audio Editor, it saved the changes. Now, when I am going back in there to un-do a couple of the things I initially set up, it doesn’t permit the override and keeps the original stuff. I hope that is providing enough information for you.

It bums me out a bit that the potential solution for this is to reinstall the program for such a seemingly small issue. I will contact our IT guys and see if they can help me out.

Thanks again,

Michelle

Hi Michelle,

Thanks for getting back to me! One thing you may want to check before reinstalling, if you haven't already, is the location of the project files. I should've thought about this beforehand, and I apologize. Try to make sure that you're working with local files. If you're working on project that's located on any external sources, it may not save changes properly.

Here's some additional information: 

If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

3.  Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you've confirmed the files are local and you've taken the steps provided in the previous article, please go ahead and submit a support case with us so we can take a closer look at what's happening.

Thanks again, Michelle.