Audio editor crashing

Jul 19, 2014

Hello,

I am using the latest updated version of Presenter 13 and every time I open up the audio editor it freezes and says there is a problem and needs to shut down. When I re-open the project the audio editor does not open at all because it appears that it is bugged and I have to create a whole new project. It doesn't matter if I start a project from scratch or continue working on a previous one; more often than not it'll freeze and not work.

One time, I was working on one project and closed that one and opened another one and some how the voiceover from the 1st one over wrote all the voiceover from the 2nd one even though they were not open at the same time.

This only started happening after I updated to the new Presenter and updated to PowerPoint 2013.

Any help would be greatly appreciated

Thanks

5 Replies

Leslie McKerchie
Staff

almost 10 years ago07/21/14 at 6:49 am (UTC)

Hi Andrew!

Sounds like you are having problems with more than one file.

First of all, when creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources.

You can also try a simple repair, which may fix the problem.

Andrew Donnellan
Author

almost 10 years ago07/21/14 at 9:23 am (UTC)

Thanks for the help,

I tried repairing it and that seems to work.

Leslie McKerchie
Staff

almost 10 years ago07/21/14 at 9:25 am (UTC)

Glad to hear it Andrew, thanks for the update

Andrew Donnellan
Author

over 9 years ago07/30/14 at 3:20 pm (UTC)

So I started working on a new project and the audio editor is still crashing. I made sure I was running on the C drive, repaired articulate, and download is the latest version of articulate.

Any suggestions?

Thanks

Ashley Terwilliger-Pollard
Staff

over 9 years ago08/04/14 at 10:23 am (UTC)

Hi Andrew,

Did you conduct the repair prior to downloading the most recent update? It's possible that since the repair helped before there is something that occurs during your installation process that caused this error. I know you probably would like a different answer, but if that's the timeline of how elements occurred, can you conduct the repair again and let us know how it's behaving after?

I'd also test while working on a brand new file, and ensuring that you've closed down other programs just in case there may be something interfering with us. Please keep us posted on how it goes with those troubleshooting steps.

Audio editor crashing

5 Replies

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