Audio Editor: View Window Jumps when pressing spacebar

Apr 27, 2012

I recently upgraded from Presenter 5.4 to 09, I use it to sync audio of a talk to the accompanying slides and was frustrated to find that when zooming in to a particular region in the audio editor and pressing spacebar to play, the window jumps to move the current time indicator (red bar) to the left of the screen instead of staying where I had it positioned as it did in Presenter 5.4. Curiously enough, when clicking the play button, the red bar is centered on the screen, only when pressing spacebar does it jump to the left, any reason for this? Anyway to change this setting?

5 Replies

Peter Anderson
Staff

almost 12 years ago04/27/12 at 11:01 am (UTC)

Hi Jon, welcome to Heroes!

Would you be willing to record a screencast of what you're experiencing and submit it to our support team. They'll be happy to take a closer look and offer you further support. Thanks, and welcome again!

Jon E
Author

almost 12 years ago04/27/12 at 1:23 pm (UTC)

Thanks Peter, I just submitted a screencast detailing my issue, it should clearly illustrate what I attempted to describe in my question. Hope to hear back from the support team.

Peter Anderson
Staff

almost 12 years ago04/27/12 at 1:25 pm (UTC)

Great, thanks Jon. If you want to give me your case number, I'd be happy to follow through on it for you and make sure it gets into the right hands.

Jon E
Author

almost 12 years ago04/27/12 at 1:53 pm (UTC)

I actually haven't received a confirmation email after about 30 minutes, I'm hoping i didn't misspell my email address, but here's the link I got when I submitted it if that helps.

http://www.articulate.com/support/contact/received.php?screencastid=071efa7cde3848fe9f520c420d02349e

Peter Anderson
Staff

almost 12 years ago04/27/12 at 2:05 pm (UTC)

Thanks for the link, Jon. I was able to locate your case number: 00276102. Someone will be contacting you shortly.

In the meantime, can you please check your junk mail for our email, and be sure your email client is not bouncing emails from @articulate.com. Thanks!

Audio Editor: View Window Jumps when pressing spacebar

5 Replies

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