Audio Issues when Using Next Previous Buttons
Setup: Wind 7, Powerpoint 2010, Studio 2013, Articulate Online.
If I let my presentation auto advance from slide to slide, it plays fine. If I start using the slider bar to advance farther into the slide I typically notice the last few seconds of the audio being cut of. To compensate, I have started adding a few more seconds of silence to the end of the audio as a work around, but wonder if this is a pre-fetch caching issue in Presenter or AO?
Additionally, if I use the previous button, then the next button after using the slider, the following slide will NOT play the audio for that slide. This will not be acceptable for users and I won't be able to field all the support calls. At this point I am considering disabling the navigation controls entirely and just let the presentation play like a radio. Anyone else run into this problem? I did submit a ticket to Articulate on this but have not heard back. We are suppose to go live tomorrow with our training, so I am looking for reasonable work arounds. Not sure if this is a Present publishing issue, or a AO playing issue, and don't know how to test to isolate which is the root cause.