Audio Not Tranferring in project with 360 course upgrade

Have a large number of courses to upgrade but audio files are not attached to slide when the 360 upgrades a course (also tells me to reboot system every time even after reboot but ignored) ....try ed renaming old ppta file to match upgraded ppt but to no avail.... Any thoughts....

Win 7

 

1 Reply
Alyssa Gomez

Sorry you're running into that trouble, Troy! There are a couple of reasons why the audio files could have gone missing. Take a look at the scenarios in this article, and let me know if anything there solves the issue.

You also mentioned that you're seeing a message telling you to reboot your system. Is that a Presenter error message or a Windows error message? If you could share a screenshot of the error, that would be really helpful!

If you're still hitting roadblocks, our Support Engineers are available 24/7 to assist with your file. Simple create an Articulate Package of your Presenter '13 file, and send it to our team by clicking here. 

We'll test the upgrade to Presenter 360, and we'll let you know what we find!