Audio trouble suddenly after first slide

Hi everyone,

We noticed this morning that a number of our previously published Articulate Presenter courses are having an issue. The first slide works great and audio is perfect, but when the presentation advances to the second slide, the audio that was there suddenly vanishes.

I've downloaded the Studio '09 update that just came out and deleted the courses off our server and republished/uploaded. Still the same issue.

However (strangely) the course works fine running off the server from my Windows installation, but everyone else seems to be having issues with audio dropping off after the first slide. Here are two courses that are affected:

Any suggestions?


6 Replies
Peter Anderson

Hi Dave, welcome to the community!

Sounds like the audio file may have become disassociated. Moving or renaming the PowerPoint file could break the link between the PowerPoint file and its corresponding PPTA (Articulate) file, which will make it appear that your audio is missing. To restore your missing audio:

  1. Close PowerPoint.
  2. Navigate to the folder where your presentation is stored, and locate the new (empty) PPTA file, which has the same name as the PowerPoint file.
  3. Rename or delete the new PPTA file to break its link with the PowerPoint file.
  4. Place the original PPTA file in the same folder as the PowerPoint file, and ensure that it has the same name as the PowerPoint file.  (If you moved your PowerPoint file, you may need to check the original folder where the presentation was stored to locate the original PPTA file.)

As long as the PowerPoint file and the original PPTA file are located in the same folder and have the same file name, they will re-link, and your audio will be restored.

If you need to move your project files, use the Send to Articulate Presenter Package feature to generate a zip file that contains a copy of all the project's resources. Then transfer the zip file to its new location, and extract it.

Also, be sure that your presentation is located on your local hard drive (your C: drive).  Working on a network drive or a USB (external) drive can cause erratic behavior, including loss of resources.

There's more information you can find about missing audio here as well. 

Let us know if that helps

Dave Stachowiak

Hi Peter,

Thanks for the speedy reply!

I'm a bit confused by the directions above. You say locate the new (empty) file. This implies there is another version of the PPTA file? I only see the one version - with the same name as the PPTX file. Is this the one I should be renaming? How does the "original" file come into play?

FYI - the audio is not missing. It works fine for the first slide. The majority of people having audio issues hear everything fine for the fine slide, it just stops after the second slide. We didn't do anything that would have prompted it to change. So, the audio isn't missing, just stopping.

Does the above still help with that issue? If so, see first paragraph.

Here's a screenshot if it's helpful:

And yes, I am using Windows for Articulate, just taking the screenshot from my Mac since that's where I have my login info.



Peter Anderson

Thanks for the additional info, Dave. 

Any chance you'd be able to share the source project files with us so we can take a look at what might be going on? 

First, create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload.


Peter Anderson

Thanks, Dave.

And sorry about the auto-subscribe. We recently put some new spam rules into place, which is great, but the side effect was that our forum thread subscriptions broke.

We're working hard to restore them, but in the meantime, you can manually subscribe to threads up in the top-right corner. 


EJ LeBlanc

I'm experiencing the same problem, and I've tried republishing in dozens of different ways to account for variables, and I have nothing to show for it. My problem is detailed here:

I'm actually somewhat abashed I didn't see this thread, as I thought I had scoured the forums pretty well before I posted my question.

My published audio works just fine everywhere but on my clients' imaged computers.

Dave, may I ask what version of Flash your server is running? For my clients, the version they're using reported to me was 11.7.700.169. One of the things that might be wrong is that this version of flash, and only this version, has a problem with Presenter-exported material.

By the way, since it seems like you have more control over your servers, this was the response given me by the support staff. I wish I could say that I have tried this, but I have not been able to do so as I have no access to the servers/imaged computers

Directions to resolve this issue (provided by Mike Ang) follow:

Hi EJ,

Please have your client do the following to see if it resolves the issue they're experiencing:

1) Upgrade Adobe Flash Player here: 

2) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files. 

3) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults. 

4) In Windows Vista / 7, go to Start > All Programs > Accessories > Run.  In Windows XP, go to Start > Run.

5) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens.

Windows Vista / 7:
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects"

Windows XP: 
"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects" 

6) Close all browser windows for the changes to take effect, and then test your content again.

Just reply to this email if you need more help. 


Miker Ang

Customer Support Engineer