Blank Screen Branching
Jan 28, 2013
By
Krista Ewing
Team! I am stumped. . .
I've built a module that has a little branching in it and many Articulate Engage pieces. After publishing, when I go from slide 31 (standard slide) to slide 32 (an Engage slide) this blank screen is my result. The user cannot even click on the left nav to go to another slide, even though the User Navigation is set to Free. However when I watch it in Preview mode, it works fine. Any advice sk? I've include my Slide Properties screenshot as well.
I've tried directly branching from slide 31 to 32 and it sends the user to slide 23... :( 
3 Replies
Welcome to Heroes, Krista!
You mentioned you have many Engage interactions - is this the only one giving you trouble? If so, you may want to simply try removing it from the project, saving, and then re-inserting the same interaction.
Does the interaction have any media in it, like a FLV or MP4? In that case, you'd need to make sure that your server is configured to support those MIME types.
If that doesn't help, we'd be happy to take a closer look at what's going on if you'd like to send it to us. First, create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload. Thanks!
I tried deleting the recomended slide and only ran into the same issue 2 slides later.
Hmm, OK, thanks Krista. I'd recommend going ahead and contacting our support team so we can take a closer look at your project. Thanks!
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