Blank slides after unpackaging
Feb 16, 2012
Hello, I am working on a project that needs to be packaged and sent to a LIMS system off-site. The project is fine until it is packaged, sent, unpackaged and then re-opened offsite. Once the project is run off-site there are slides that are blank with no audio. All slides with this issue were built in Flash and imported into Presenter. I am working with the latest version of Flash - 11.1.102.55 along with Presenter '09. Ther are 20 pages in the presentation. Pages 1 - 6, 11, 12, 17 - 20 are fine. Pages 7 - 10 and 13 - 16 show blank with no audio. I rebuilt the presentation from a blank PowerPoint, but still have this issue.
Any help would be greatly appreciated!
Bonnie
1 Reply
Welcome to Heroes, Bonnie![](https://articulate-heroes.s3.amazonaws.com/smileypr4vcw.png)
If you're sure that you have extracted or unzipped the file versus merely opening it, and are still having issues, I'd recommend sending us the files so we can take a closer look. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
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