Bullet points disappear in Asian Languages.

Hi Hiroki!

Would you be able to package your course and submit it to us to have a look at.

Hi Leslie, please share the solution with us here when you are done.  Thanks!

Hi Sharon!

I do not see where Hiroki submitted a support case, so I have no update to provide. 

Are you having an issue with something similar? Perhaps you can share some details.

Hello,

I was hoping that this issue is fixed inthe most current update of Articulate13 "Update 3 (7/21/2014)".

Before updating:

Bullet points disappear in Asian Languageswhen viewing HTML5 output.

(Please refer to my previous post.)

After updating:

Bullet points disappear not only in Asianlanguages but also other Western European languages (German, French, Spanish..)

when viewing HTML5 output.

If you copy&paste some non-Englishcharacters below on the textbox in a PowerPoint slide, the bullet pointsdisappear in HTML5 output.

Japanese

あいうえお

Western European

ã

ô

ë

Any information about this issue would beappreciated.

Regards

Hiroki

Thanks Hiroki! For finding out is update 3 problem.

Not only for those. I think some special character also go missing... this ½ also make bullet missing.

I just encounter this point and i was pulling my hairs worry those I created previously have this problem which i missed out.

I created a test version. n seem everything missing here n there... LOTS OF problem~!

Will have to try uninstall and reinstall everything to make it works and won't install update 3 until all its fix.

Please please please fix this asap~!

Hi Hiroki! I think you may need to send your Articulate Package so that we could have a look. You can submit it here.

Thanks Plozas for submitting yours. I'll take a look. Welcome to E-Learning Heroes!

Just to update, I am waiting to do some testing back in Update 2 for comparison with Plozas file.

Hi Plozas!

It appears that your issue may be with the animation, not with the actual bullet points.

Check out my published file here:

http://lmckerchie.articulate-online.com/4780537365

Hi Leslie,

I understand its wont happen when you remove the animation, but I do need animation for those texts field. How?
Any updates can fix this?

Thanks,

Ang

Hi Plozas!

If you change the text 'boxes' that you have created and save them as images, the animation works more consistently.

Check this out:

http://lmckerchie.articulate-online.com/4780507840

Thanks Leslie, but still hope it will have a fix from Articulate, so doesn't need to go though all this extra step

Thanks~!

Hello,

FYI,

I tried installing Articulate Studio 13Update4 in order to check if this error of the bullet points is fixed.

However, the bullet points are still missing inUpdate4.

They are same error as my previous post in Update3 (July 22, 2014).

Thank you,

Hiroki

Hi Hiroki!

I took a look at your case (00403041)that Rowie opened on your behalf and it does not appear that we ever received your project files on this to have a look at.

I suggest that feature requests be submitted for functionality that you would like to see in the product.

Hi,

I'm struggling with this same issue in Update 9. As soon as I add text containing any "Swedish" characters like å, ä or ö, the bullet points disappear in the HTML5 output (but Flash and Mobile still looks fine). Is there still no work around or update for this??

Hello Håkan!

Sorry this is plaguing you! I created a quick sample file and published it for Web. Give this link to the HTML5 output a test. Do you see the bullets there? 

Hi Alyssa,

Yes, there are bullet points visible in your sample. Therefore I did a simple test file myself, and noticed that the bullet points only disappear in HTML5 output if they are animated.
Please try and set an Appear animation on each line in the slide and you should see(?) them disappear (hopefully).

Ah, I think you found the culprit! Did you add a "By First Level Paragraph" animation to the text box? 

We've reported this as a bug, and I'll post an update here if I get more information on it. For now, you'll want to avoid using "By Paragraph" animations on bulleted lists with special characters. 

Yes, the animation is not set to the placeholder containing the bullet point list, but each line has it's individual animation. I assume that's equivalent.

I noticed two additional issues seen in the HTML5 output, which do not appear in Flash Player:

1. Hotspot quiz question inserted in Presenter, reports incorrect result when clicking within the correct zone, see attached screenshot.
2. for a Glossary interaction inserted into Presenter, screen cursor is not "synchronized" to the player, see attached screenshot. It gets worse when you go further to the right or further down on the screen, so there seems to be a scaling issue (perhaps the same issue as the hotspot above?) The Glossary interaction works though, if  player size is locked at it's optimal size (not allowed to scale in the browser), however locking the size does not fix the hotspot issue...

Thanks for the details on those issues, Håkan. 

We're finding that hotspot questions in HTML5 are always marked incorrect when the embedded Quizmaker quiz has different dimensions than the Presenter presentation. For example, if the quiz is 4:3 and the presentation is 16:9, hotspot questions will always be marked incorrect. Does that seem to match what you're seeing?

A workaround would be to use the same dimensions for the quiz as you use for the presentation.

We haven't come across the glossary sync issue with the cursor, but I'll definitely give it a test on my end and let you know what I find.